Front Desk Staff – Urbandale, IA

Flex Factory LLC.; Urbandale (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the fitness industry is seeking enthusiastic Front Desk Staff to be the first point of contact for members and guests. Responsibilities include managing memberships, assisting with inquiries, and maintaining a welcoming environment. Candidates should possess strong communication skills and a passion for fitness, with opportunities for professional development. A competitive hourly wage and free gym membership are among the benefits offered.

Benefits

Free gym membership

Discounts on Flex Factory apparel

Professional development opportunities

Dynamic work environment

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or a related field is a plus.
• Ability to work flexible hours, including weekends.

Responsibilities

• Greet members and guests with a positive, friendly attitude.
• Assist with membership sign-ups, renewals, and cancellations.
• Handle payments, including processing credit/debit card transactions.

Skills

Communication

Interpersonal Skills

Multitasking

Attention to Detail

Organizational Skills

Education

High School Diploma or equivalent

Tools

Gym Management Software

Job description

Job Description:

We are seeking enthusiastic and customer-focused individuals to join our team as Front Desk Staff. As the first point of contact for our members and guests, you will play a vital role in ensuring a positive experience at Flex Factory. Your responsibilities will include greeting members, handling inquiries, managing memberships, and maintaining a clean and organized facility.

Key Responsibilities:

• Greet members and guests with a positive, friendly attitude.
• Assist with membership sign-ups, renewals, and cancellations.
• Provide information on gym services, pricing, and promotions.
• Manage the check-in and check-out process for members.
• Handle payments, including processing credit/debit card transactions.
• Maintain a clean and organized front desk and lobby area.
• Address member concerns and escalate issues to management when necessary.
• Keep up-to-date with gym policies, memberships, and promotions.
• Daily gym maintenance, cleaning, and restocking.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or a related field is a plus
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer skills, and ability to learn gym management software.
• A passion for fitness and helping others achieve their goals.
• Ability to work flexible hours, including weekends.

Benefits:

• Competitive hourly wage.
• Free gym membership.
• Discounts on Flex Factory apparel and other products.
• Opportunities for professional development and growth within the company.
• A supportive and dynamic work environment.