Front Desk Staff (PT) - Pacific Pipe

Touchstone Climbing; Oakland (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Free Gym Membership

Medical FSA

Paid Time Off

Flexible Work Schedule

Job summary

Touchstone Climbing is seeking friendly Front Desk Staff in Oakland for a part-time role (<30 hours per week). You will welcome climbers, process memberships, and assist with events while upholding safety standards and providing excellent customer service.

The position offers a flexible schedule including evenings and weekends, with benefits like a free gym membership and a supportive team environment. Prior front desk or service experience is a plus.

Qualifications

• Customer service experience or willingness to learn in a fast-paced gym environment.
• Passion for climbing and knowledge of climbing terminology and safety practices.
• Comfortable interacting with members and guests and handling multiple tasks efficiently.

Responsibilities

• Greet members and guests; check in visitors and ensure waivers are complete.
• Answer calls and emails; provide information and directions at the front desk.
• Process memberships and online transactions; manage calendar reservations.
• Sell merchandise and climbing gear in the shop; support merchandise upsell.
• Maintain gym cleanliness and safety; ensure policies are followed.
• Support team and contribute to a positive work environment.
• Assist with future programs, classes, and community events.

Skills

Customer service

Climbing knowledge

Communication

POS familiarity

Multitasking

Calm under pressure

Tools

POS systems

Job description

In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Pacific Pipe is is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part time position, working less than 30 per week. Weekend and evening availability is required.

Job duties include but are not limited to:

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• Flexible availability, including evenings and weekends (no exceptions)
• Passion for climbing and knowledge of climbing terminology and safety practices
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point of sales systems
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Current CPR and First Aid certification is a plus

Compensation

Starting Pay is $21.00/per hour. This is a part-time position, working less than 30 per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

Benefits

At Touchstone, we value our employees and offer a comprehensive benefits package for part-time employees , including:

• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities
• Flexible Work Schedule – Supporting work-life balance
  

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

Location:
Pacific Pipe
2140 Mandela Pkwy,
Oakland, CA 94607