Front Desk Staff (PT) - Hyperion

Touchstone Climbing; Redwood City (CA); On-site; USD 23,419 - 31,684; Part time

Benefits offered by this job

Medical FSA

Paid Time Off

Free Gym Membership

Flexible Work Schedule

Job summary

Touchstone Climbing in Redwood City is seeking friendly Front Desk Staff for a part-time role up to 30 hours per week. As the first point of contact, you greet members, answer questions, and help run daily operations, fostering an inclusive climbing community.

Starting pay $20/hour, with benefits including free gym membership, Medical FSA, PTO, and flexible schedule. Evening and weekend availability required; training provided.

Qualifications

• Experience in customer service or front-desk roles preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with point-of-sale systems is a plus.
• Interest in climbing and outdoor activities is appreciated.
• Willingness to work evenings and weekends.

Responsibilities

• Greet members and guests and check in visitors.
• Answer calls and respond to emails at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations and schedule classes.
• Provide information and resolve customer issues professionally.
• Sell merchandise in the shop and assist customers.
• Ensure safety standards and maintain a clean gym environment.
• Support team and contribute to a positive work culture.

Skills

Customer service

Communication

Multitasking

POS systems

Climbing knowledge

Flexibility

Education

High school diploma or equivalent

Job description

In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

About the Role

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Hyperion is is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part-time position, working no more than 30 hours per week.

Job duties include but are not limited to:

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• Flexible availability, must be able to work evenings and weekends (no exceptions)
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point of sales systems
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Passion and interest in climbing, outdoor sports, outdoor spaces, fitness, wellness, or all of the above!
• Knowledge of climbing terminology and safety practices is a plus but not required
• Current CPR and First Aid certification is a plus

Starting Pay is $20.00/hour. This is a part-time position, working no more than 30 hours per week.Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

At Touchstone, we value our employees and offer the following benefits for part time employees:

• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities
• Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.