Front Desk Staff (PT) - Hyperion

Touchstone Climbing; Redwood City (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player in the fitness sector seeks enthusiastic individuals to join their Front Desk Staff. This part-time role is essential in creating a welcoming atmosphere for climbers and guests alike. Responsibilities include managing customer check-ins, answering inquiries, and ensuring a smooth operation of the gym. With a focus on community and support, this position offers a unique opportunity to engage with a passionate team while promoting fitness and wellness. Enjoy competitive pay, flexible work schedules, and a vibrant work environment that values personal growth and teamwork.

Benefits

Medical FSA

Paid Time Off

Free Gym Membership

Pro Deals & Staff Discounts

Flexible Work Schedule

Qualifications

• Flexible availability, including evenings and weekends is essential.
• Customer service experience is a plus but not required.

Responsibilities

• Greet visitors, process memberships, and manage calendar reservations.
• Ensure gym safety standards are met and maintain a clean environment.

Skills

Customer service

Multitasking

Computer proficiency

Problem-solving

Communication

Education

CPR and First Aid certification

Tools

Point of sales systems

Job description

In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

About the Role

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Hyperion is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part-time position, working no more than 30 hours per week.

Job duties include but are not limited to:

1. Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
2. Making all visitors feel welcome, answering calls, and responding to emails at the front desk
3. Processing memberships and online transactions
4. Managing calendar reservations
5. Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
6. Selling merchandise and climbing gear in our retail shop
7. Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
8. Maintaining a clean gym, with no cleaning task left undone
9. Supporting other team members and contributing to a positive team environment
10. Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

1. Flexible availability, including evenings and weekends (no exceptions)
2. Ability to remain friendly and calm while managing customer needs in a variety of situations
3. Highly self-directed and motivated; if you see a task that needs to be done, you do it
4. Comfortable and proficient working with computers and point of sales systems
5. Ability to multitask and work efficiently in a fast-paced environment
6. Customer service, service industry, or office management experience is a plus but not required
7. Passion and interest in climbing, outdoor sports, outdoor spaces, fitness, wellness, or all of the above!
8. Knowledge of climbing terminology and safety practices is a plus but not required
9. Current CPR and First Aid certification is a plus

Starting Pay is $21.00/hour. This is a part-time position, working no more than 30 hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

At Touchstone, we value our employees and offer the following benefits for part-time employees:

1. Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
2. Paid Time Off – Vacation and sick leave provided
3. Free Gym Membership – Access to all Touchstone facilities
4. Pro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro deals
5. Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application!