Front Desk Staff

King-County,-W; Federal Way (WA); On-site; USD 22,000 - 28,000; Part time

Job summary

King County Aquatic Center in Federal Way, WA is hiring temporary Front Desk Attendants/Cashiers to welcome guests and assist with registrations and payments for programs. This on-site role offers about 15 hours per week with evenings, weekends, and events in a dynamic community hub.

You will deliver excellent customer service, process transactions, educate patrons on center policies, and complete reports. Prior cash handling and POS experience is preferred; CPR/First Aid certifications are

Qualifications

• Must be a minimum of 16 years of age.
• Experience providing customer service.
• Excellent interpersonal skills with demonstrated ability to positively interact with a variety of people in a diverse work environment.
• Basic math skills for handling transactions and processing payments accurately.
• Ability to effectively use computers and office software.
• Ability to follow written and oral instructions.
• Ability to use discretion, patience, proper etiquette, and professionalism to establish and maintain effective relationships, even in challenging situations.

Responsibilities

• Provide exceptional customer service to all external and internal customers via telephone, in writing and/or in person and provide program specific information
• Collect admissions fees and register patrons for scheduled programs. Handle multiple-step transactions such as receiving and/or issuing receipts, forms, cash and documents.
• Educate patrons of rules and policies of the King County Aquatic Center.
• Respond to emergency situations; follow facility protocol for reporting damage, incidents or injuries.
• Complete reports accurately and in a timely manner.
• Perform data entry.

Skills

Customer service

Cash handling

POS system

Basic math

Data entry

Computer skills

Teamwork

Communication

Tools

POS Software

Job description

In addition to the current opening, this recruitment may be used to establish a pool of qualified candidates to fill future Cashier/Front Desk short-term temporary opportunities within the Parks and Recreation Division over the next six months.

Are you looking for a fun and rewarding way to engage with your community?

We’re hiring Temporary Front Desk Attendants/Cashiers to welcome guests at the King County Aquatic Center in Federal Way WA.

We are seeking friendly, approachable individuals who enjoy customer service and thrive in a team-oriented setting. If you’re excited to grow your skills, make a difference in your community, and be part of a supportive team, apply today. We’d love to have you on board! (We have multiple positions available)

About the Role

In this role, you’ll provide excellent customer service and valuable information to our customers, assist with registrations, and handle payments for our various programs. If you enjoy connecting with people and being part of a vibrant community hub, this is the perfect opportunity for you!

This position works onsite and offers an average of 15 hours per week, with a flexible and event-driven schedule that includes evenings, weekends, special events, and split shifts. It’s a dynamic and fast-paced environment where no two days are the same.

About the Team

The Weyerhaeuser King County Aquatic Center (WKCAC), a legacy venue from the 1990 Seattle Goodwill Games, stands as one of the premier natatoriums in the nation, featuring both diving and swimming complexes. Renowned for hosting the 2000 and 2012 Olympic Diving Trials, it hosted the BIG-12 Swimming and Diving Championships and the 2025 NCAA Swimming Championships.

With one of the most active competition schedules in the country, WKCAC features all-day events, including high-profile televised national and international competitions that significantly enhance King County’s reputation. Beyond its competitive offerings, the facility welcomes the public for team training, lap swims, family swims, and swimming lessons, while also providing a banquet hall for weddings, parties, and corporate events.

Commitment to Equity, Racial and Social Justice

King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Cashier/Front Desk Attendant you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

What You Will Be Doing

• Provide exceptional customer service to all external and internal customers via telephone, in writing and/or in person and provide program specific information
• Collect admissions fees and register patrons for scheduled programs. Handle multiple-step transactions such as receiving and/or issuing receipts, forms, cash and documents.
• Educate patrons of rules and policies of the King County Aquatic Center.
• Respond to emergency situations; follow facility protocol for reporting damage, incidents or injuries.
• Complete reports accurately and in a timely manner.
• Perform data entry.

Qualifications You Bring

• Must be a minimum of 16 years of age.
• Experience providing customer service.
• Excellent interpersonal skills with demonstrated ability to positively interact with a variety of people in a diverse work environment.
• Basic math skills for handling transactions and processing payments accurately.
• Ability to effectively use computers and office software.
• Ability to follow written and oral instructions.
• Ability to use discretion, patience, proper etiquette, and professionalism to establish and maintain effective relationships, even in challenging situations.

Physical Requirements

• Ability to perform physical tasks that may involve bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.

Competencies You Bring

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Required Certifications

• Maintenance of current CPR and First Aid certifications, or willing to certify within 6 months.

It Would Be Great if You Also Bring

• Previous experience of handling cash or using a POS (Point of Sale) system
• Demonstrated ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills.
• Possess and maintain current American Red Cross certifications: Community First Aid and CPR/FPR.

Working Conditions

Work Location: King County Aquatic Center, located at 650 SW Campus DR, Federal Way WA 98023

Work Schedule: This part-time position works an average of 15 hours per week. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible.

Union Representation: This position is not represented by a union.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.