Front Desk Specialist - Pine Hills

Community Health Centers; Pine Hills, Northern (FL, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Community Health Centers in Florida is seeking a friendly front desk receptionist to greet patients, register them, and perform financial counseling. You will maintain accurate patient records in the computer and support both medical and dental front desk duties as needed.

The role requires at least basic experience with Electronic Medical Records, strong customer service, and the ability to resolve questions and coordinate appointments, co-pays, and billing issues.

Qualifications

• High school diploma or equivalent required.
• 1 year of front office experience including EMR preferred.
• Exceptional customer service skills.
• Experience with Care Credit financing preferred.

Responsibilities

• Greet patients and manage registrations and appointments.
• Collect co-pays and process payments accurately.
• Maintain patient records and ensure privacy.
• Assist with billing inquiries and insurance eligibility.

Skills

Customer service

Communication skills

Front desk

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

A career at Community Health Centers offers a unique opportunityto join a team that makes a real impact in our community every day, byimproving individuals' health while enhancing their quality oflife.

Top Reasons to Work at Community Health Centers

• No weekends for the majority of our centers, 10 Paid Holidaysand early Fridays
• A great benefitspackage that includes healthcare coverage, paid time off, paid holidays, retirementplan, and more.
• Competitivecompensation with advancement opportunities and tuition / trainingreimbursement.
• Awarded “Best and Brightest Companies to Work for inthe Nation” for five consecutive years.
• Awarded “Top 100Workplaces for Growing Families” by Orlando Sentinel.
• Modernized andattractive health centers, that patients love.

Job Summary:

Responsible for greeting patients, patient registration, financialcounseling, establishing and maintaining accurate patient records in thecomputer. This position may require somemedical and dental front desk responsibilities.

Primary Responsibilities and Specific Duties:

• Must be able toaccurately perform job duties at a Center with 5 or more schedulingtemplates or requires both medical and dental front desk responsibilities.
• Participate inteam meetings to communicate and address patient care and operationalrequirements.

Customer Service

• Greet patientswith a smile and introduce self.
• Resolve patientrequests, questions and complaints frequently requiring analysis ofsituations to determine best use of resources.
• Provide prompt andaccurate service to promote patient loyalty.
• Excellentcommunication skills and problem-solving abilities.
• Obtain accuratepatient demographic information and Pharmacy of choice.
• Copy insurancecards/driver’s license.
• Keep patientapprised of wait times.
• Collect applicableco-pays.
• Accuratelyschedule all patient appointments.
• Record allcancellations and No Show’s; send “No Show” letter.
• For scheduledpatients – maintain a “quick call” list for cancellations.
• Accept patientpayments; stamp back of checks (obtain driver’s license number andsignature); enter account number on credit card receipt.
• Post payments tocomputer accurately and in timely manner (no later than one day afterpayment is received).
• Prepare revenuefor bank deposit and give to Center Manager for timely depots.
• Prepare andbalance daily Operator/Location Close Report; obtain Manager signature

Use of Equipment and Software Applications

• Answer telephones;transfers call to appropriate staff.
• Take messages andplace them in designated area.
• Answer phonequeries from other facilities, public health units, etc.
• Manages Outlookmail and calendar daily.
• Demonstratespractical knowledge in the use of the computer terminal.
• Interview patientsto determine employment status, insurance coverage(s) and insurance plandeductibles; sliding fee scale, and eligibility for payment plans.
• Enter patient datainto computer, update yearly or as needed.
• Assist patientswith billing problems.
• Assist patientswith Medicaid eligibility application and/or other payer programs.
• Respond toquestions regarding patient balances, collections, and insurance.

Administrative Procedures

• Discuss suppliesrequired for downtime procedures.
• Generatesend-of-day closing reports and procedures.Balances cash, checks and credit card charges.
• Maintainconfidentiality of patient information.
• May be required totravel to other CHC locations.
• Perform otherduties as assigned or necessary.

Qualifications:

Education:

• High school diploma or equivalentrequired.

Experience:

• 1 year of front office experienceincluding Electronic Medical Records preferred.
• Exceptional customer serviceskills.
• Experience with Care Creditfinancing preferred.