Front Desk Specialist (Office Specialist 2)

State of Oregon; Salem (OR); Hybrid; USD 42,000 - 57,000; Full time

Benefits offered by this job

Employee Resource Groups

Cost of Living Adjustments

Annual salary increases

Benefits package

Public Service Loan Forgiveness

Job summary

The Oregon Department of Human Services is seeking a Front Desk Specialist (Office Specialist 2) to provide essential administrative support within the Child Welfare Program. You will assist caseworkers, coordinate schedules, and guide visitors to services.

This permanent, full-time role involves working in offices, community sites, and occasional travel, with potential for one remote workday per week after training. The salary ranges from $3,742 to $5,067 per month, plus benefits.

Qualifications

• Two years of general clerical experience or an associate degree or equivalent combination.
• Strong verbal and written communication skills and customer service focus.
• Experience using Microsoft 365 programs and basic databases.

Responsibilities

• Provide essential administrative support to caseworkers and unit supervisors within Child Welfare.
• Answer phone calls, inquiries, coordinate schedules, and guide visitors to services and partners.
• Ensure compliance with state and federal laws by coordinating timely production of documents and forms.
• Handle administrative documents and electronic data entry, file management, and case record maintenance.
• Support data entry and uploads in OR-Kids and local files/spreadsheets.

Skills

Verbal communication

Written communication

Customer service

Microsoft 365

Education

Associate degree

Tools

Microsoft 365

Job description

Position Title

Front Desk Specialist (Office Specialist 2)

Initial Posting Date

09/16/2026

Application Deadline

09/22/2026

Agency

Department of Human Services

Salary Range

$3,742 - $5,067

Position Type

Employee

Position Title

Front Desk Specialist (Office Specialist 2)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Summary Of Duties As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being. As a Front Desk Specialist, You Will

• Provide essential administrative support to caseworkers and unit supervisors within the Child Welfare agency, assisting casework and management units across various disciplines, and maintain order in the lobby area following office policies and guidelines.
• Answer phone calls, address inquiries, coordinate schedules, and guide individuals to appropriate services, resources, and community partners.
• Ensures compliance with State and Federal laws, by coordinating timely production of payments, policy compliance, forms, and letters in alignment with ODHS policies.
• Handle a substantial volume of administrative documentation and electronic data entry, including filing documents into case files, closing, and transferring cases, creating case and assessment files, and managing personnel records.
• Support data entry and uploads in both OR-Kids and local file/ spreadsheets
• -Request records which may include, but is not limited to police reports, out of state histories, court records, physical or mental health records.
• Actively seeks to provide culturally appropriate services, respecting the worth of diverse individuals and communities.

Working Conditions

• Occasional travel is required for attending meetings, trainings, completing SPOTS purchases, temporary lodging support, car maintenance, and other case related activities.
• Employee will work a professional work week; hours of work may fluctuate based on service needs.
• Rare, compensated overtime may be required, including evening and weekend work.
• Your work will be conducted in offices, participant's homes, and other community sites.
• After training and any trial service, there may be opportunity for 1 day remote work each week. This will need to be discussed and approved by the manager.
• In this role, you will handle sensitive issues related to trauma, abuse, substance use, and crises.
• You will interact with a diverse range of individuals, including those who have experienced trauma and may struggle with emotional regulation.
• In this role you will complete Notary training provided by ODHS and maintain detailed records of all notary activities in line with training provided

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or
• An associate degree in any field. Or
• An equivalent combination of education and experience.

Essential Attributes We are looking for candidates with:

• Strong verbal and written communication skills and customer service skills
• Experience using various computer systems or databases, including Microsoft 365 programs.
• Experience using organizational skills, prioritization, and time management to meet deadlines and complete tasks in a fast-paced environment.
• Experience handling and maintaining confidential information.
• Experience conducting work as part of a team and individually.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
• A valid driver’s license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

• The recruiter for this position is Ryan Bennett. Please include the REQ# when corresponding.
• Email: [e-mail]

Come for a job. | Stay for a career. | Make a difference... for a lifetime!