Front Desk Specialist

Spire Orthopedic Partners; Gloucester (MA); On-site; USD 54,013,000 - 67,480,000; Full time

Benefits offered by this job

Excellent growth opportunities

Dynamic environment

Competitive compensation

Generous PTO

Benefits package

Job summary

Spire Orthopedic Partners in Gloucester, MA is seeking an entry-level Customer Service Associate to register and schedule patients, verify insurance, and manage calls. The role supports daily office operations and medical data entry in a fast-paced MSO environment.

The ideal candidate will have a High School diploma or GED and at least one year of medical office or call center experience, with strong Microsoft Office skills and attention to HIPAA compliance.

Qualifications

• High School diploma or GED.
• One-year medical office, call center or related experience. Patient Services experience preferred.
• Working knowledge of the Microsoft Office suite of software products.
• Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies.
• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.

Responsibilities

• Provide excellent customer service.
• Registering and scheduling patients, data entry of demographics and insurance information.
• Verify patient insurance and referrals available.
• Manage calls from patients requiring medical care and provide / gather information needed.
• Check in / Check Out patients, verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliation.

Skills

Customer service

Communication skills

HIPAA knowledge

Microsoft Office

Education

High School diploma or GED

Tools

Office equipment

Job description

Job Details: Level: Entry, Job Location: MSO SMN Gloucester 1704 - Gloucester, MA 01930, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: $18.85 - $23.55 Hourly, Travel Percentage: Some travel between company locations, Job Shift: Day, Job Category: Customer Service, Hours: Monday-Friday 9:00 am to 5:00 pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Responsibilities/Duties:

• Provide excellent customer service.
• Registering and scheduling patients, data entry of demographics and insurance information.
• Verify patient insurance and referrals available.
• Manage calls from patients requiring medical care and provide / gather information needed.
• Check in / Check Out patients, verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliation.
• Maintain appointment computer scheduling in accordance with office scheduling policies.
• Understand the requirements of the callers and our practice and input information into our systems.
• Reviewing patient accounts, identifying delinquent accounts, and sending patients with overdue payments to the patients accounts team.
• Informing patients about delays and waiting times.
• Contacting/ interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. regarding patient care.
• Scheduling diagnostic tests / follow up appointments for patients.
• Pulling tests as required for an assigned physician, or as a back-up to another co-worker.
• Updating and verifying patient information at every visit.
• Learning urgent call management techniques.
• Understand various aspects of medical insurance.
• Take electronic messages and convey information to respective medical care providers.
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Performing administrative and clerical duties, such as filing paperwork, when necessary.
• Perform administrative support as required.
• Scheduling diagnostic tests / follow up appointments for patients.
• Other duties as assigned by managers and leads.

Qualifications:

• High School diploma or GED.
• One-year medical office, call center or related experience. Patient Services experience preferred.
• Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web.
• Working knowledge of office equipment.
• Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies.
• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
• Uses good grammar, spelling and punctuation, sentence structure and proofreading for accuracy.
• Knowledge of common safety hazards and precautions to establish a safe working environment.
• Detail oriented, well-organized individual with ability to multitask and prioritize to address multiple needs simultaneously.
• Ability to interpret, adapt and apply guidelines and procedures.
• Develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public by displaying sympathy, tact and understanding.
• Represents the clinic in a professional manner.
• Capacity to work with and without supervision and perform a variety of routine tasks.
• Ability to maintain strict confidentiality on all patient matters.
• Excellent verbal and written communication skills.

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").