Front Desk Services Coordinator

Montana State University; Bozeman (MT); On-site; USD 28,000 - 36,000; Part time

Job summary

Montana State University is seeking a Front Desk Services Coordinator for University Student Housing in residence halls and on-campus apartments in Bozeman. The role supports a 24/7 front desk operation, handles administrative tasks, and assists with staff supervision under the Community Director.

The position requires a proactive customer service mindset, strong communication skills, and the ability to manage busy, high-traffic environments.

Qualifications

• Progressively responsible administrative experience or equivalent education/experience.
• Proficient experience using computers and various software packages.
• Customer service experience dealing with a variety of people and situations.

Responsibilities

• Manages the front desk environment to create a welcoming yet professional space.
• Performs a variety of administrative tasks in support of the operation.
• Co-supervises 15-25 student desk clerks with hiring paperwork and payroll tasks.
• Coordinates the conduct process with the Community Director and maintains in-hall systems.
• Manages occupancy and administration of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to inquiries with information on department, MSU policies and local resources.
• Participates as part of the team to support the department’s mission.

Skills

Administrative experience

Computer skills

Customer service

Job description

Please see Special Instructions for more details.

This position is not eligible for new sponsorship.

Please address the qualifications in your cover letter and resume.

Questions? Contact: Search Support at [e-mail] or 406-994-6468.

For questions regarding this position, please contact:

Join the University Student Housing team in providing support in one of our on-campus communities. Work as part of a student development team that provides support and services to on-campus students.

Position Number

Position Number 4N1240

Department

Department Residence Life Administration

Division

Division Auxiliary Services

Appointment Type

Appointment Type Classified

Contract Term

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA

FLSA Non-Exempt

Union Affiliation

Union Affiliation FOCUS-MFPE

FTE

FTE 1.0

Benefits Eligible

Salary $22.95 per hour

Contract Type

Contract Type Classified Hourly

If other, please specify

Recruitment Type

Recruitment Type Open

General Statement

University Student Housing ( USH ) at MSU , offers a unique, on-campus living experience for students and their families as they focus on their academic success. USH manages 18 active on-campus communities (Residence Halls and Apartments), which are the home of up to 6,500 residents. The departmental mission includes providing a learning environment that is student-centered, fosters belonging, and cultivates community. USH is committed to providing safe and reasonably priced living environments that are well-maintained and comfortable.

Duties and Responsibilities

Each residence hall has a Front Desk Services Coordinator that is vital to the administrative management of that hall. The PCI interacts with students, university staff/faculty, parents, and prospective students on a daily basis while performing the duties of the position.

• Manages the front desk environment to create a welcoming yet professional space that provides special services to residents and visitors.
• Performs a variety of administrative tasks in support of the operation.
• In partnership with the Community Director, co-supervises 15-25 student desk clerks inclusive of hiring paperwork and payroll tasks.
• Coordinates the conduct process with the Community Director and maintains the in-hall conduct systems administrative processes.
• Manages the administration processes and occupancy of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to a wide breadth of inquiries with information on the department, MSU , policies, conduct information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area, and community resources, etc.
• Actively participates as part of the team while performing other duties in support of the department’s mission.

Required Qualifications – Experience, Education, Knowledge & Skills

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Proficient experience using computers and various software packages.
• Customer service experience, dealing effectively and diplomatically with a variety of people, including handling difficult customer service situations.

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Demonstrated skills managing through stressful situations.
• Supervisory experience.

The Successful Candidate Will

• Accurately perform duties in a high-traffic office environment with frequent interruptions.
• Efficiently complete work while meeting varied deadlines in a timely manner.
• Work effectively and efficiently in close cooperation with all staff in a team-oriented environment.
• Demonstrate excellent communication skills both verbally and in writing.
• Excellent research and problem-solving skills.
• Diligently uphold and communicate University and departmental policies and procedures.
• Manage difficult situations appropriately and professionally, demonstrating excellent conflict resolution skills.
• Consistently exercise initiative and good judgment.
• Effectively prioritize and organize workload.
• Exhibit a strong sense of self-motivation and self-management.
• Readily adapt to changing priorities.
• Maintain confidentiality of records and information.
• Share job duties with co-workers as needed.
• Represent the department to others in a professional and courteous manner.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

• Normal office environment.
• Work for long periods of time at a computer or talking on the telephone.
• Occasionally move, transport and place items up to 30 lbs of various shapes and sizes.
• May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

This position has supervisory duties?

This position has supervisory duties? No

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Desired Start Date Upon completion of a successful search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on September 8th, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

This position is not eligible for new sponsorship.

Please address the qualifications in your cover letter and resume.

Questions? Contact: Search Support at [e-mail] or 406-994-6468.

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).