Front Desk/Scheduling Coordinator - Luxury Blowout Bar (Dallas)

Pressed Roots; Dallas (TX); On-site; Full time

Job summary

Pressed Roots, a luxury blowout bar in Dallas, seeks a Front Desk Coordinator to manage client appointments and enhance customer experiences. The role involves multitasking in a dynamic environment, offering growth opportunities in salon operations and customer service. Join a supportive team dedicated to redefining beauty standards.

Benefits

Competitive pay starting at $15/hour

Sick pay and health benefits for full-time staff

Flexible shifts: full-time, part-time, and seasonal

Career development pathways into management

Supportive, family-like environment with training

Qualifications

• At least 3 years of customer service experience; prior front desk or salon experience preferred.
• Ability to stay calm under pressure in a fast-paced setting.
• Familiarity with salon operations and scheduling systems is a plus.

Responsibilities

• Serve as the first point of contact, providing a welcoming experience.
• Coordinate schedules and manage salon flow to ensure smooth appointments.
• Handle payments, tips, and commissions accurately.

Skills

Organizational skills

Multitasking

Customer service

Communication

Education

High school diploma or equivalent

Job description

Front Desk/Scheduling Coordinator - Luxury Blowout Bar (Dallas)

Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health, and luxury hospitality, we aim to empower women of color to feel their best. Our goal is to redefine beauty standards through affordable, luxurious blow-outs that make clients feel uniquely beautiful.

Description

At Pressed Roots, pride, growth, beauty, and community are at our core. As a Front Desk Coordinator, you will be the welcoming face of our salon, ensuring exceptional customer experiences and managing daily operations. Your responsibilities include greeting clients, coordinating stylist schedules, managing client appointments, and balancing walk-ins with scheduled services.

This role offers opportunities for growth in a supportive environment, providing hands-on experience in salon operations, customer service, and team coordination. Whether building a long-term career or stepping into leadership, Pressed Roots supports your success.

Key Responsibilities

• Serve as the first point of contact, providing a welcoming experience from check-in to check-out.
• Assign clients to stylists based on availability, skill, and preferences, balancing walk-ins and appointments.
• Coordinate schedules and manage salon flow to ensure smooth, timely appointments.
• Master the reservation system, managing client profiles and troubleshooting issues.
• Rebook clients during checkout, addressing them by name and promoting loyalty.
• Educate clients on products and services, upselling when appropriate.
• Handle payments, tips, and commissions accurately and ethically.
• Maintain salon cleanliness and organization through regular walkthroughs.
• Address client concerns and operational challenges proactively.
• Communicate with the Studio Manager regarding shop operations and improvements.
• Serve beverages and engage clients to enhance their experience.
• Perform additional duties as assigned.

Requirements

• Exceptional organizational and multitasking skills in a dynamic environment.
• Strong customer service and communication skills with a client-focused approach.
• Ability to stay calm under pressure in a fast-paced setting.
• Familiarity with salon operations and scheduling systems is a plus.
• High school diploma or equivalent.
• At least 3 years of customer service experience; prior front desk or salon experience preferred.
• Must be 18 or older.

Availability

• Open to full-time hours, including weekends and evenings.

Physical Requirements

• Stand for extended periods (up to 9 hours).
• Perform repetitive tasks like data entry and client interaction.
• Lift and carry objects up to 15 pounds.
• Bend, stoop, kneel, and reach overhead as needed.

Pressed Roots is committed to providing reasonable accommodations for qualified individuals with disabilities. Please inform us if you require accommodations to perform these duties.

Benefits

• Competitive pay starting at $15/hour, plus bonuses and referral incentives.
• Sick pay, health benefits for full-time staff, and educational opportunities.
• Flexible shifts: full-time, part-time, and seasonal.
• Career development pathways into management, corporate roles, or franchise ownership.
• Supportive, fast-paced, family-like environment with comprehensive training.