Front Desk Scheduler - I/II/III

University of Arkansas System; Little Rock (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Arkansas System is seeking an Access Coordinator to support patient care activities. This role includes managing patient appointments, conducting insurance verifications, and interacting with patients over the phone. Applicants should have a high school diploma and healthcare experience for the appropriate level.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Level I requires 1 year customer service or healthcare experience.
• Level II requires 2 years of experience with registration preferred.
• Level III requires 3 years of experience in a healthcare environment.

Responsibilities

• Schedules, reschedules, and coordinates appointments using hospital systems.
• Conducts insurance verification and tracks pre-authorizations.
• Collects and posts payments; responsible for reconciliation of daily deposits.

Skills

Good communication skills

Excellent customer service skills

Telephone etiquette

Computer/basic keyboard skills

Education

High School diploma/GED

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date

07/13/2025

Type of Position

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department

COM PSY Child Study Center and Strive Access

Department's Website

Summary of Job Duties

The Access Coordinator works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedure, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and manage assigned departmental work queues, responds appropriately to the requirements of third-party payers.

Qualifications

Level I - High School diploma/GED plus one (1) year of customer service or healthcare experience required.

Level II - High School diploma/GED plus two (2) years of customer service or healthcare experience required. Knowledge of basic medical terminology, pre-medical terminology- competent within 3 months of hire, registration experience preferred.

Level III - High School diploma/GED plus three (3) years of registration or scheduling in a healthcare environment required. Knowledge of basic medical terminology is also required.

Knowledge, Skills & Abilities

• Good communication skills.
• Computer/basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• CHAA Certification preferred.
  
  

Additional Information

Responsibilities

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications for patients.
• Conducts pre-registration as needed, inputs and/or updates accurate patient information.
• Create new patient charts. Clean and maintain equipment.
• Pick up and deliver mail to the mailroom and ensure the waiting room is clean.
• Issues school/work excuses, sends out no-show letters, and takes patient photos.
• Responsible for canceling and rescheduling appointments as requested.
• Conducts insurance verification and benefits explanation by running eligibility on patients; requests outside records and gathers outside medical records from referrals and files patient charts as needed.
• Conducts authorizations and pre-certifications; tracks pre-authorizations and maintains referrals.
• Enter the benefit and authorization information.
• Collects and posts payments and issues receipts.
• Responsible for reconciliation of daily deposit & batch dollars, and must complete the deposit agreement.
• Counsels patients on all related financial information, i.e., hospital discounts and speaking with MCPG about payment arrangements.
• Attends required training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs assessment.
• Maintains required job skill competencies and completes skill assessment annually.
• Completes and maintains documentation of continuing education hours.
• Performs other duties as assigned.
  
  

Salary Information

Commensurate with education and experience

Required Documents to Apply

Resume

Optional Documents

Special Instructions to Applicants

Recruitment Contact Information

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Frequent Physical Activity

Occasional Physical Activity

Benefits Eligible

Yes