Front Desk Scheduler

Pinnacle Clinical Research- A Summit Solution; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k

Medical, dental, vision, long-term/dis

Short-term disability

FSA and life insurance

3 weeks of paid time off

14 paid company holidays

Scrub voucher

Job summary

Summit Clinical Research Solutions seeks an administrative professional to perform a wide range of clerical and office support duties for the department and directors. You will assist with scheduling, communications, and document management in a clinical research setting.

The role requires strong organization, multitasking, and professional communication. Familiarity with HIPAA and MS Office is preferred; bilingual Spanish is a plus.

Qualifications

• High school diploma or GED; 1–2 years related experience or training; medical office administration and clinical research preferred.

Responsibilities

• Answers, screens, and transfers inbound phone calls.
• Receives and directs visitors and clients.
• General clerical duties: photocopying, faxing, mailing.
• Maintains electronic and hard copy filing system.
• Retrieves documents from filing system.
• Oversees requests for information and data.
• Resolves administrative problems and inquiries.
• Prepares work/school excuse documents.
• Prepares and modifies documents: correspondence, reports, memos, emails/Team's messages.
• Schedules and coordinates meetings, appointments, conference room availability.
• Maintains office supply inventory.
• Coordinates maintenance of office equipment.
• Call the patient to confirm next day’s appointments/procedures as needed.
• Schedules procedure visits and Fibroscan appointments.
• Utilizes CRIO for scheduling visits and texting patients.
• Reviews visit schedules for room/resource availability.
• Follows HIPAA guidelines.

Skills

Spanish

Communication

Organization

Teamwork

Multitasking

Confidentiality

MS Office

Scheduling

Problem-solving

Education

GED/High School Diploma

Tools

Microsoft Outlook

CRIO Scheduling

Job description

Summary

Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization by performing the following duties.

Duties and Responsibilities

• Answers, screens, and transfers inbound phone calls
• Receives and directs visitors and clients
• Responsible for general clerical duties, which include photocopying, faxing, and mailing
• Maintains the electronic and hard copy filing system
• Retrieves documents from the filing system
• Oversees requests for information and data
• Resolves administrative problems and inquiries
• Prepares work/school excuse documents
• Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails/Team's messages
• Schedules and coordinates meetings, appointments, and conference room availability
• Maintains office supply inventory
• Coordinates maintenance of office equipment
• Call the patient to confirm next days appointments or procedures as needed.
• Schedules procedure visits and Fibroscan appointments
• Utilizes CRIO for scheduling visits and texting patients
• Reviews visit schedules to ensure room and resource availability
• Follows HIPAA guidelines as outlined by company policies and government agencies
• Orders office supplies for the office
• Assisting the Clinical staff with administrative tasks
• Intake of referrals and communicating with physician offices
• Ensures the lobby is organized
• Greets and welcomes all visitors
• Flexibility to cross-train and learn new skills as appropriate
• Additional duties as assigned.

Education / Experience

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Medical office administration and clinical research experience is preferred.

Certificates and Licenses

• Valid driver's license and personal auto insurance

Knowledge, Skills, and Other Abilities

• Fluency in Spanish is preferred
• Excellent written and oral communication skills
• Organizational skills
• Project management skills
• Ability to show initiative
• Ability to maintain a cheerful outlook
• Knowledge of Microsoft Office Suite, including Microsoft Outlook
• Ability to pay attention to details
• Ability to multitask
• Ability to prioritize work
• Ability to maintain confidentiality
• Ability to be a team player
• Problem-solving skills
• People skills, including possessing a positive, friendly, and professional demeanor
• Ability to be flexible with changing priorities
• Ability to communicate in a diplomatic and professional manner
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Work Environment and Physical Demands

Work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office/laboratory and/or a clinical environment.
• Exposure to biological fluids and/or bloodborne pathogens.
• Personal protective equipment is required, such as protective eyewear, garments, and gloves.
• Occasional travel may be required, domestic and/or international.
• Ability to work in an upright and/or stationary position for 6-10 hours per day.
• Frequent mobility required.
• Occasionally squatting, kneeling, or bending.
• Light to moderate lifting and carrying (or otherwise moving) objects, including medical equipment with a maximum lift of 20-50 lbs.

Perks of working at Summit Clinical Research Solutions

• 401k
• Medical, dental, vision, long-term disability, short-term disability, FSA, and life insurance
• 3 weeks of paid time off
• 14 paid company holidays
• Scrub voucher (specific positions apply)
• And more!

Summit Clinical Research Solutions is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved