Front Desk Sales Team Member

Massage Envy Franchising, LLC; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking wellness community as a support specialist where your sales and customer service skills will shine. In this dynamic role, you'll empower service providers, create a calming atmosphere, and ensure clients receive exceptional care. With a focus on teamwork and integrity, you'll help maintain the high standards of a leading provider in massage and skin care. This position offers a unique opportunity to grow in a supportive environment while making a positive impact on the wellness journey of others. If you're ready to contribute to a culture of care and excellence, we encourage you to apply!

Qualifications

• Sales superstars with a passion for helping clients with memberships and services.
• Masters of customer service who value every interaction.

Responsibilities

• Support service providers by maintaining a clean and organized environment.
• Deliver outstanding customer service and assist front desk staff.

Skills

Sales Skills

Customer Service

Integrity

Math Skills

Computer Skills

Critical Thinking

Teamwork

Education

High School Diploma or Equivalent

Job description

Overview

Schedule Requirement: Must be available to work a flexible schedule (minimum of 25 hours per week) Monday - Saturday between the hours of 9:00am - 8:00pm to be considered.

Do you enjoy helping others? Do you want to gain exposure to therapeutic massage and skin care as part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Amherst. Massage Envy is the leader in accessible massage and skin care. As a wellness support specialist at our Amherst franchised location, you'll join a wellness community that's 35,000 strong. And you have an important role to play as you:

• Support and empower our service providers as they deliver amazing, safe, and professional massage and skin care services.
• Help to deliver a consistently excellent experience for members and guests by creating and maintaining a pleasant, clean, calming environment.
• Build strong relationships with team members, becoming the go-to support person that helps to keep this all-star team performing at its best.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is supporting service providers and front-of-house staff and making sure important operational tasks are completed to keep everything running smoothly. This includes:

• Creating a pleasant and professional atmosphere ensuring that the lobby, front desk, retail shelves, tranquility, and treatment rooms are clean, organized, well-stocked, and ready for clients.
• Helping to deliver outstanding customer service by assisting front desk staff with filing, organizing, shipping, and receiving, and other tasks as needed so they're prepared to focus on clients.
• Supporting the delivery of our brand promise, "We help you take care of you," by ensuring that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Salary

$16.00 - $17.00 / hour + bonus

Job ID

2025-237764