Front Desk Sales Manager

Massage Envy Franchising, LLC; Farmington (CT); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a natural leader to inspire a team of professionals at their location. This role involves managing operational aspects of the Front Desk, driving memberships, and promoting retail sales while ensuring a safe and therapeutic environment. Candidates should possess management and sales experience, with a strong ability to build relationships and foster a positive workplace culture. Join a caring community that values individuality and supports your growth with leadership training and development opportunities. If you're ready to make a difference and help others feel their best, this is the perfect opportunity for you.

Benefits

Competitive base pay

Employer-paid healthcare

401(k)

Paid time off

Flexible schedule

In-depth product and service training

Free massage or skincare service each month

Discounts on retail products

Discounts on additional services

Qualifications

• Experience in management or sales, preferably in personal services.
• Ability to motivate and support a team effectively.

Responsibilities

• Manage Front Desk operations, driving memberships and promoting sales.
• Resolve customer challenges while maintaining a safe environment.
• Empower team members through training and performance reviews.

Skills

Management experience

Sales experience

Relationship building

Coaching skills

Conflict resolution

Job description

Where Better Careers Begin!
Massage Envy West Farm

1600 SouthEast Rd.

Farmington, CT 06032

[phone]

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy West Farm Franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Benefits:

• Competitive base pay, plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• 401(k)
• Paid time off for full time employees
• Paid Sick Time
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Up to 40% off all retail products
• 50% off additional services

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

Day-to-Day Responsibilities:

• Manage all operational aspects of the Front Desk including driving memberships, promoting retail sales, guiding the team, managing deposits, customer service, and supporting Front Desk Employees.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.

Culture & Support:

• Award programs (like Manager of the Year).
• Leadership Training and Development that is invested in YOUR success.
• A caring community that strives to celebrate individuality and share knowledge.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.