Front Desk Sales & Customer Service Associate

Massage Envy; Grandview Heights (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Telehealth and dental/vision for a low

401(k) up to 4%

Paid time off for full-time employees

Employee referral bonus

Employee Assistance Program

Flexible schedule (nights & weekends)

Product and service training

Free massage, skincare or stretch per月

30% off all products

Job summary

Massage Envy Grandview Yard and Hilliard is hiring a Sales Associate to be the face of our studios, promoting memberships, premium services, and retail products while delivering memorable customer experiences in a fast-paced environment.

You will greet guests with enthusiasm, convert inquiries into memberships, meet or exceed sales targets, and help maintain a high-energy, welcoming space. We offer competitive pay, bonuses, benefits, and flexible scheduling for full-time staff.

Qualifications

• Persuasive, outgoing personality who loves engaging with people and influencing decisions.
• Competitive, goal-oriented mindset with proven ability to hit or exceed sales targets.
• Strong communication and relationship-building skills to connect with clients and close sales.
• Confident in a fast-paced, dynamic environment with initiative.
• Organizational skills to juggle tasks while keeping sales at the forefront.
• Passion for wellness and belief in Massage Envy's services.
• Ability to stand for extended periods.

Responsibilities

• Drive Sales: Promote and sell memberships, retail products, and premium services to meet sales targets.
• Engage and Persuade: Greet guests with enthusiasm and communicate service value.
• Build Relationships: Create a welcoming, high-energy environment to foster loyalty.
• Close Deals: Handle inquiries, overcome objections, convert leads into sales.
• Manage Sales Operations: Schedule appointments, answer phones, process transactions.
• Compete and Win: Track progress and suggest ideas to boost location performance.
• Uphold Brand: Deliver exceptional service aligned with Massage Envy's mission and values.
• Daily Excellence: Keep sales area clean and organized.

Skills

Outgoing personality

Sales driven

Communication skills

Relationship building

Fast-paced

Organizational skills

Wellness passion

Sales experience

Job description

Are you a charismatic, results-driven individual who loves connecting with people and closing deals? Join our team at Massage Envy Grandview Yard and Hilliard as a Sales Associate, where you play a pivotal role in driving sales, creating memorable customer experiences, and achieving ambitious goals in a fast-paced, rewarding environment!

As a Sales Associate, you are the face of Massage Envy Grandview Yard/Hilliard, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a high-energy sales position perfect for someone who thrives on competition, loves influencing others, and is motivated by hitting and exceeding targets.

If you are outgoing, confident, and ready to take ownership of your success, we want you on our team!

Perks & Pay:

• Competitive base pay of $17/ hour plus sales bonuses
• Employer-paid telehealth and dental/vision for a small cost
• Matching 401(k) up to 4%
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance, this does include working nights and weekends
• In‑depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products

Qualified Candidates:

• A persuasive, outgoing personality who loves engaging with people and influencing decisions.
• A competitive, goal-oriented mindset with a proven ability to hit or exceed sales targets.
• Strong communicationand relationship-building skills to connect with clients and close sales.
• Confidence in a fast-paced, dynamic environment where you can take initiative and drive results.
• Organizational skills to juggle multiple tasks while keeping sales at the forefront.
• Passion for wellness and a belief in the value of Massage Envy Hilliardservices.
• Ability to stand for extended periods andmaintaina professional, energetic presence.
• Previoussales experience is a plus, butwe’relooking for drive andpersonality above all!

Day-to-Day:

• Drive Sales Success: Actively promote and sell Massage Envy’s membership programs, retail products, and premium services to meet or exceed individual and location sales targets.
• Engage and Persuade: Greet every guest with enthusiasm, confidently communicate the value of our services, and make personalized recommendations to match clients with the right wellness solutions.
• Build Relationships: Create a welcoming, high-energy environment by connecting with clients, learning their needs, and using your influence to foster loyalty and repeat business.
• Close Deals: Skillfully handle inquiries, overcome objections, and convert leads into memberships and product sales with a confident, solution-oriented approach.
• Manage Sales Operations: Efficiently handle appointment scheduling, phone inquiries, and transactions whilemaintaininga clean and organized sales area.
• Compete and Win: Take ownership of your performance, track your progress against goals, and proactively suggest ideas to boost location sales and performance.
• Stay Productive: Maintaina time management plan to stay focused and maximize sales opportunities throughout the day.
• Uphold Our Brand: Embed Massage Envy’s Mission, Vision, and Values by delivering exceptional service and creating a positive, professional atmosphere.
• Team Collaboration: Support your team in achieving collective sales and operational goals while bringing energy and ideas to the table.
• Daily Excellence: Complete regular cleaning checklists to ensure a pristine environment.

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

Why Join Us?

• Be part of a vibrant, supportive team where your energy and ideas make a difference.
• Opportunity to shine in a role that rewards persuasion, hustle, and results.
• Competitive compensation with performance-based incentives for top performers.
• Training and support to help you master our services and sales processes.
• A fun, fast-paced environment where you can grow your sales skills and career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location*