Front Desk Sales Associate

European Wax Center, Inc.; Capitola (CA); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive base hourly pay

Bonus opportunity every paycheck

Paid Time Off

401(k)

Flexible scheduling

Major holidays off — centers closed

FREE waxing

40% employee discount

Team events

Résumé du poste

European Wax Center seeks an outgoing Front Desk Sales Associate to welcome guests, educate on Wax Passes, and drive product and service sales in a fast-paced environment.

You will foster guest relationships, manage check-ins, and support center operations while maintaining a warm, professional guest experience. Evening and weekend availability is highly valued. Competitive hourly pay and benefits are offered.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of sales, retail, hospitality, or customer service experience preferred.
• Genuine hospitality mindset and strong communication skills are essential.

Responsabilités

• Greet guests warmly and create a welcoming atmosphere.
• Build genuine relationships and learn guest preferences.
• Check guests in/out efficiently while staying personable.
• Educate guests about Wax Passes and product options; support rebooking.

Connaissances

Customer service

Sales mindset

Hospitality mindset

Communication

Formation

High school diploma or equivalent

Description du poste

Are you someone who naturally makes people feel welcome, loves connecting with others, and thrives in a fun, fast-paced environment? We’d love to meet you.

European Wax Center is looking for an outgoing, dependable, and sales-mindedFront Desk Sales Associateto join our team.

Our centers are locally owned and operated by a hands-on female entrepreneur with more than 17 years of experience in the beauty industry. We’ve built our business around great people, strong teams, and an exceptional guest experience.

For us, the front desk is about much more than checking guests in and answering phones.It’s hospitality.You set the tone from the moment a guest walks through the door until the moment they leave.

We’re looking for someone who notices the little things, remembers a guest’s name, makes people feel comfortable and cared for, and understands that a great guest experience can turn a first-time visitor into a longtime guest.

Why You'll Love Working Here

• Competitive base hourly pay
• Bonus opportunity every paycheck
• Additional contests and incentives
• Paid Time Off
• 401(k)
• Advancement opportunities
• Flexible scheduling
• Major holidays off — our centers are closed!
• FREE waxing
• 40% employee discount on products
• Team events and celebrations
• A supportive, locally owned work environment

The Role

As a Front Desk Sales Associate, you’re thehost of our center.

You’ll welcome guests, anticipate their needs, keep the center running smoothly, and make sure each person leaves feeling better than when they arrived.

You'll also play an important role in the success of the business by educating guests about Wax Passes, recommending products, rebooking appointments, and working toward individual and team sales goals.

Hospitality and sales go hand-in-hand here.We don't believe in pushy sales. We believe in getting to know our guests, understanding what they need, and confidently recommending products and services that make their experience even better.

What You'll Do

• Greet every guest warmly and create a welcoming, upbeat atmosphere
• Get to know our guests and build genuine relationships
• Check guests in and out efficiently while still making the interaction feel personal
• Anticipate guest needs and look for opportunities to make their visit easier or more enjoyable
• Educate guests about Wax Passes and recommend options based on their waxing routine
• Recommend EWC products and explain how they can improve results between visits
• Rebook guests and help them maintain a consistent waxing routine
• Work toward individual and team sales goals
• Schedule and manage reservations accurately
• Answer phones with warmth, confidence, and professionalism
• Create new guest profiles and explain center policies
• Protect confidential guest information
• Handle guest concerns with empathy and professionalism
• Communicate guest or team concerns to the Center Manager
• Help maintain a clean, organized, and inviting center
• Jump in and help your teammates when things get busy

The Hospitality Mindset We're Looking For

You don't need to come from a hotel or restaurant to understand great hospitality.

We're looking for someone who:

• Genuinely enjoys taking care of people
• Makes eye contact, smiles, and acknowledges people when they walk in
• Notices when someone seems unsure or needs help — without waiting to be asked
• Can read the room and adjust their approach to different personalities
• Remembers details and makes returning guests feel recognized
• Understands that tone, body language, and attitude matter
• Stays warm and professional even when the center gets busy
• Handles an unhappy guest with empathy rather than defensiveness
• Takes pride in creating an environment that feels welcoming, clean, and organized
• Understands that every guest interaction matters

What Sets You Apart

Our strongest team members are:

• Positive and energetic
• Friendly and confident talking with people
• Comfortable selling and working toward goals
• Reliable and dependable
• Strong communicators
• Confident on the phone
• Able to multitask in a fast-paced environment
• Organized and detail-oriented
• Open to coaching and feedback
• Willing to step in and help the teamHonest and trustworthy
• Available to work evenings and weekends

Schedule & Availability

Please read this section carefully before applying.

Our busiest times are often when our guests are off work and school, which meansevening and weekend availability is an important part of this position.

We are specifically looking for candidates who havestrong evening availability, including Saturday evenings.

Typical shifts are:

• Monday–Saturday AM:8:00 AM–2:30 PM
• Monday–Saturday PM:2:00 PM–8:30 PM
• Sunday AM:9:30 AM–2:30 PM
• Sunday PM:2:00 PM–6:30 PM

Saturday PM availability (2:00–8:30 PM) is especially important for this opening.

If you're only available Monday–Friday during daytime hours, this likely won't be the right fit. If you're looking for a schedule that includes evenings and weekends, we'd love to hear from you.

Reliable transportation is required.

Experience

• High school diploma or equivalent required
• 1–3 years of sales, retail, hospitality, restaurant, or customer service experience preferred
• Previous sales experience is a plus
• Experience in a hospitality-focused environment is a plus, buta genuine hospitality mindset is more important to us than where you've worked before

Sound Like You?

If you're the person who naturally welcomes people, remembers names, jumps in when a teammate needs help, and believes thathow you make someone feel matters, you may be exactly who we're looking for.

Bring that hospitality mindset along with a willingness to learn, sell, and grow, and we'll teach you the rest.

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around: Our proprietary Comfort Wax® Private waxing suites A crisp, clean environment And the most professionally trained estheticians in the industry From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.