Front Desk Representative Vascular Health Clinic

Banner Health; Scottsdale (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Banner Health in Chandler, AZ seeks a Customer Experience Representative to coordinate financial aspects of care, verify insurance, register patients and counsel families on payment options. You will work with clinical teams to ensure smooth, transparent billing across the oncology continuum.

The role emphasizes clear communication, problem solving and empathy as you guide patients through benefits, authorizations and payment plans, while supporting revenue cycle performance and patient

Qualifications

• Strong communication and interpersonal skills.
• Ability to work with clinical teams and patients.
• Experience in financial counseling or billing is a plus.

Responsibilities

• Pre-registration and registration coordination with clinical care teams.
• Verify insurance coverage and obtain authorizations as needed.
• Provide financial counseling and explain billing options to patients.
• Assist uninsured patients in identifying funding resources.
• Act as liaison between patient, PFS, and payer to maximize reimbursement.
• Collect deposits and co-payments where applicable.
• May lead and train other financial team members.
• Work independently in a fast-paced, high-volume environment.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Adaptability

Interpersonal skills

Job description

Primary City/State: Chandler, Arizona

Department Name: C/P-Chandler Vascular Surgery

Work Shift: Day

Job Category: Revenue Cycle

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

As a Customer Experience Rep you will be responsible for checking in and out patients, scheduling patients. Collecting monies owed, running eligibility and benefits to determine amounts due. Soft Skills: Characteristics sought based on team culture or work environment expectations. Communication, Teamwork, Problem solving, work ethic, attention to detail, adaptability, interpersonal skills

Mesa Location- 1940 N Alma School Rd, Chandler, AZ

Shift: Monday-Friday, 7am-3:30pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position is responsible for providing personalized coordination, clarification and communication of all financial aspects of care continuum, including insurance and authorization verification, registration, financial counseling and claims research for Oncology. This position partners with the clinical care team to determine financial impact for the patient and serves as the primary contact for any financial questions related to a patient's care across the entire continuum of their treatment, ensuring a seamless experience for the patient and their family.

CORE FUNCTIONS

• 1. Performs pre-registration/registration processes. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. Assesses need for alternative coverage sources.
• 2. Verifies insurance coverage and obtains authorizations and notifications throughout the patient's treatment. Obtains all necessary signatures and documentation required by the patient's insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient's treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient's care and maximum reimbursement and minimized financial impact to the patient.
• 3. Provides financial counseling to patients and their families and serves as the primary resource throughout the patient's treatment. Discusses benefits and other financial issues with patients and/or family members during initial referral and during continuation of care. Advises patients on insurance and billing issues and options. Explains company financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients, families and team members in addressing insurance coverage gaps via alternative funding options.
• 4. Provides financial advocacy, assistance and support to patients and families, as needed. Assists patients who are un-insured to access other funding resources and completes required documents. Maintains current working knowledge of Medicare, Medicaid and other program benefits and criteria, particularly as they pertain to long-term care and low-income patients. May serve as a liaison between the facility and community in making community resources available to the patient and family.
• 5. Acts as a liaison between patient/PFS department/payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
• 6. Calculates patient liability according to verification of insurance benefits, collects deposits and co-payments.
• 7. May provide leadership and training to other members of the financial team and serves as a resource for internal and external customers.
• 8. Works independently under general supervision, leads and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness