Front Desk Representative (Opener) - 34th Street

Pathways; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking energetic individuals to join their team as Front Desk Representatives. This role offers a unique opportunity to blend work, fitness, and fun in a vibrant gym environment. As a representative, you will be the first point of contact for members and guests, ensuring they feel welcomed and valued. Your responsibilities will include checking in members, answering inquiries, and maintaining a clean and organized workspace. Join a diverse team that thrives on positivity and teamwork, and enjoy perks like a complimentary gym membership and comprehensive health benefits. If you have a passion for fitness and customer service, this position is perfect for you.

Benefits

Great facilities with functional training areas

Complimentary CPR/AED Re-certifications

Group health insurance

Disability insurance

Life insurance

Time-off benefits

Complimentary Crunch gym membership

Discounts on services and products

Qualifications

• Fluent in English with strong communication and customer service skills.
• Ability to multitask in a fast-paced environment with high energy.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Check in members and facilitate requests while maintaining professionalism.
• Assist in retail and member services as needed.

Skills

Fluent in English

Good communication skills

Strong customer service skills

Multitasking skills

High energy

Patience

Education

18+ years of age

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high-paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full-time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.