Front Desk Representative - North Tampa

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a Front Desk Representative to join their North Tampa team. This role is pivotal in ensuring a welcoming environment for patients, managing check-in processes, and handling insurance verifications. You'll be the first point of contact, greeting patients with a smile and assisting them with intake procedures. This full-time position offers an opportunity to thrive in a dynamic medical setting, where your contributions directly impact patient care and clinic efficiency. If you have a passion for customer service and a background in a medical environment, this could be the perfect fit for you!

Qualifications

• 2 years experience in a medical environment required.
• High School Diploma is mandatory.

Responsibilities

• Greet patients and assist with intake processes.
• Verify insurance details and collect payments.
• Ensure smooth clinic operations and prepare for the next day.

Skills

Customer Service

Medical Office Procedures

Data Entry

Insurance Verification

Education

High School Diploma

Tools

Athena

Medview PAC

Job description

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Qualifications: High School Diploma. 2 years experience in a medical environment.

Key Responsibilities

1. Ensure the office/zone is prepared to receive patients by turning on lights, unlocking front doors, and placing sign-in sheets on the front desk counter.
2. Greet patients upon arrival with a smile, introduce yourself, and welcome new patients.
3. Inform patients of any delays in clinic/wait times.
4. Provide patients with the intake tablet and instructions on its use.
5. Assist patients having difficulty using the tablet.
6. Ensure patients complete all required intake information.
7. Verify that the patient’s photo ID and insurance card(s) match the information in Athena, scan new insurance cards, and email changes to the Benefit Department.
8. Check for valid authorization in the patient’s Athena account.
9. Verify insurance benefits within the past 90 days.
10. Collect co-pays, deductibles, co-insurance, and outstanding balances.
11. Inform patients about the credit card on file process and obtain signed agreements.
12. Begin check-in process in Athena.
13. Print financial agreements or advanced beneficiary notices and obtain signatures.
14. Upload outside patient imaging CDs into Medview PAC system.
15. Prepare paperwork for the next day’s clinic.
16. Schedule follow-up appointments.
17. Complete end-of-day batches.
18. Process disability form payments if required.
19. Scan daily batches in the Z drive and forward documents for scanning to Patient Records.
20. Inform Zone Lead or Supervisor of any issues to ensure smooth clinic operations.
21. Perform other duties as assigned.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitals and Health Care