Front Desk Representative - Full-Time - MGM Springfield

MGM Resorts; Springfield (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join MGM Resorts as a Front Desk Representative where you will create memorable experiences for guests. You will engage in welcoming guests, overseeing their check-in/out processes, and ensuring a high level of service in a dynamic environment. With perks including wellness incentives, employee dining options, and development opportunities, this role offers a fulfilling career in one of the most exciting industries.

Benefits

Wellness incentive programs

Company discounts on hotels, food, and entertainment

Free meals in employee dining room

Free parking

Healthcare benefits

401K benefits

Professional development opportunities

Qualifications

• Pride in work and friendly demeanor.
• Ability to handle cash and credit transactions.
• Experience in a fast-paced work environment.

Responsibilities

• Welcome guests and manage their experiences.
• Handle guest check-ins and check-outs professionally.
• Resolve guest complaints and enhance overall experience.

Skills

Attention to detail

Customer service

Adaptability

Job description

The **SHOW** comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like **YOU** to create unique and show-stopping for our guests.

**THE JOB:**

As a Front Desk Representative, you will set the stage for the guest experience with your welcoming smile and top-notch service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

**THE DAY-TO-DAY:**

+ Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

+ Deliver a professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs

+ Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes

+ Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

**THE IDEAL CANDIDATE:**

+ Takes pride in their work

+ Great attention to detail

+ Enjoys helping others and likes to make a good impression

+ Adapts well to changing situations and can efficiently handle a fast-paced work environment

**THE PAY, PERKS & BENEFITS:**

+ Wellness incentive programs to help you stay healthy physically and mentally

+ Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

+ Free meals in our employee dining room

+ Free parking

+ Healthcare, and 401K benefits

+ Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email [e-mail]