Front Desk Representative - Front Office- Seasonal

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading casino resort is seeking a Front Desk Representative to be the first point of contact for guests, managing check-in and check-out processes, and ensuring positive customer experiences. This seasonal position involves cash handling, effective communication, and maintaining a welcoming environment in a fast-paced hotel setting.

Benefits

Training & Development

Free meal during shift

Free parking

Qualifications

• Experience in cash handling and customer service preferred.
• Effective communication in English.

Responsibilities

• Register guests upon check-in and check-out.
• Handle customer check-out and process payments.
• Respond to guest inquiries about hotel services.

Skills

Customer Service

Communication

Cash Handling

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Front Desk Representative - Front Office- Seasonal

Be among the first 25 applicants 4 weeks ago

The Front Desk Representative is the first point of contact for guests and manages all aspects of their stay.

Position Responsibilities

• Adhere to company and departmental procedures, guidelines, and policies at all times.
• Foster a cooperative and harmonious work environment.
• Provide prompt, courteous, and efficient service to promote positive customer relations.
• Register guests upon check-in and check-out.
• Maintain cash bank, prepare daily deposits, and handle cash payments with proper documentation.
• Assist with baggage arrangements following hotel procedures.
• Handle customer check-out and process payments for charges.
• Verify room status and assist with reservation checks.
• Respond to guest inquiries about hotel services, rates, and amenities.
• Inform guests about hotel services and events.
• Greet guests warmly with a friendly demeanor and clear communication.
• Maintain knowledge of all hotel outlets and their hours of operation.

Essential Functions

• Resolve customer issues with a focus on service quality.
• Promote positive relations with guests and staff.
• Work in a casino environment with factors like secondhand smoke and noise.
• Stand for entire shifts and move throughout the hotel/casino areas.
• Work flexible hours, including holidays and weekends.

Requirements

• High School Diploma or equivalent.
• Experience in cash handling and customer service preferred.
• Computer skills desired.
• Effective communication in English.

Benefits

• Training & Development
• Free meal during shift
• Free parking
• Pay rate: $17.50/hour

Additional Details

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Customer Service
• Industry: Gambling Facilities and Casinos

This job posting is active. No indication of expiration.