Front Desk Representative - FOA Lake Mary

FLORIDA ORTHOPAEDIC ASSOCIATES; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

FLORIDA ORTHOPAEDIC ASSOCIATES is seeking a Front Desk Representative at FOA Lake Mary to greet patients, manage the check-in/out流程, and support daily clinic operations.

The role supports securing patient information, scheduling, and coordinating diagnostic tests while ensuring smooth front desk workflow in a busy orthopedic office in Lake Mary, FL. On-site, full-time position with customer service focus.

Qualifications

• High school diploma or equivalent required.
• 2 years minimum Medical Office experience preferred.

Responsibilities

• Check-in and check-out patients and prepare records.
• Obtain credit card agreements and schedule follow-ups.
• Assist patients with intake tablet and ensure required information is complete.
• Verify insurance cards and match with Athena account.
• Collect co-pays, deductibles, and balances.
• Prepare daily paperwork and end-of-day batches.

Skills

Excellent written and verbal comms

Organizational skills

Prioritization

Education

High school diploma or equivalent

2 years minimum Medical Office experience

Tools

EMR systems

PM systems

Job description

Front Desk Representative - FOA Lake Mary

Job Category: Clinic Services

Requisition Number: FRONT003106

• Posted : August 12, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Lake Mary | FOA
1337 International Pkwy
Suite 1341
Lake Mary, FL 32746, USA

Description

POSITION SUMMARY

The Front Desk Representative serves as a friendly and professional greeter in the office, preparing the patient and their record to see the doctor. This individual will be responsible for the check in and check out process for patients, obtaining credit card agreements, scheduling follow up appointments, diagnostic testing, and specialty injection appointments. This individual will also be responsible for batching daily collections and reconciling missing tickets

RESPONSIBILITIES

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuringappropriatesignin sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to andwelcomingallpatients to our practice
• Informspatients of any delays in clinic or wait times
• Providingpatientwith the intake tablet and instructions on how to use the tablet.
• Assistspatients having difficulty using the tablet.
• Ensuring the patients have completed all the requiredintakeinformation.
• Obtain and ensure the patient's photo identification and insurance card(s) match the information in the patient's Athena account.Scan any new insurance cards and email Billing department with any changes
• Verifya validauthorizationis present in the patients account in Athena
• Ensure thepatientsinsurance benefits have been verified
• Collect all co-pays, deductibles, co-insurance, and outstanding patient balances
• Prepare all paperwork for the nextdaysclinic
• Schedulepatients for follow up, diagnostic, and injection appointments
• Complete end of day batches
• Process any required disability form payments
• Ensure clinic runs smoothly by informing Front Desk Lead or Manager of any problems
• Contacts transportation on behalf of the patients as needed
• Assistas backupfor otherareaof front desk, including but not limited toassistingwith work authorization, insurance verifications, etc.
• All other duties as assigned

EDUCATION & EXPERIENCE

• High school diploma or equivalent requiredpreferred
• 2 years minimum Medical Officeexperience

PREFFERRED QUALIFICATIONS & SKILLS

• Working knowledge of a large medical office
• Excellent written and verbal communication skills
• Organizational skills and ability to prioritize assigned workloads
• Knowledge of EMR and PM systems

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.