Front Desk Representative

Spay Neuter Network; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Spay Neuter Network in San Antonio, TX is seeking a Front Desk Representative to deliver exceptional client care in person, by phone, and online. You will manage clinic flow, assist wellness and surgery patients, and advise clients on services and products based on their pet's lifestyle.

Key requirements include bilingual English/Spanish preferred, strong communication, data-entry proficiency, comfort around animals, and the ability to relay veterinary information clearly.

Qualifications

• Bilingual English/Spanish preferred.
• Strong verbal and written communication skills required.
• Proficient data entry on PC platforms including MS Office.
• Experience or familiarity with medical terminology preferred.
• Able to obtain accurate patient histories and explain veterinary concepts to clients.
• Able to counsel clients on post-operative care and medications.

Responsibilities

• Represent Spay Neuter Network by delivering exceptional customer service to clients, volunteers, and staff.
• Handle wellness/surgery invoice billing and clinic flow.
• Assist wellness technicians as needed and label/dispense medications.
• Maintain accurate client/patient records and medical histories in the database.
• Promote clinic services and guide clients through the process for timely care.
• Prepare paperwork for new clients and ensure prompt service.
• Provide instructions, invoices, and product information at checkout and schedule follow-ups.

Skills

Bilingual English/Spanish

Verbal and written communications

Data entry proficiency

Comfort around pets

Medical terminology familiarity

Client greeting and history taking

Explain veterinary concepts

Post-operative care counseling

Ability to work flexible hours

Tools

Microsoft Office

Job description

Career opportunities with Spay Neuter Network

Position:Front Desk Representative

Location: San Antonio, TEXAS

Job Id:210

# of Openings:1

Job Summary

As a front desk Customer Service Representative, you will be responsible for providing exceptional client care in person, on the phone, and in electronic communications. You will be responsible for maintaining the flow of wellness/surgery patients through the clinic, assisting them through the clinic process, make recommendations for services and products to clients based on their pet's lifestyle, and maintaining good communication with the veterinary medical team.

Skills/Experience

• Bilingual in English and Spanish is strongly preferred.
• Excellent verbal and written communications skills required.
• Proficiency with data entry on a PC platform including Microsoft Office programs.
• Must be confident around pets (i.e., dogs, cats), be able to handle them safely with patience and gentleness, and use appropriate safety equipment. The use of proper safety equipment is mandatory.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Must be able to greet customers and obtain and accurately record patient case histories.
• Must be able to communicate basic veterinary concepts to clients and be able to accurately relay information provided by a veterinarian.
• Must be able to counsel clients on post-operative care and the proper use and administration of medications.
• Should be able to identify own limitations and be willing to ask for help.
• The individual performing this job may be required to work more than eight hours in a day or 40 hours in a week.

Essential Functions/Responsibilities

• Represent Spay Neuter Network by providing exceptional customer service at all times and maintaining positive relationships with every client volunteer and staff person. This includes welcoming clients and educating them about clinic services including spay/neuter services and preventative care.
• Responsible for wellness/surgery invoice billing.
• Assist, as required, the wellness technician.
• Properly label and dispense medications.
• Maintain database by entering accurate information for our clients and patients including medical history, services requested and services received.
• Promote appropriate clinic services and route the flow of clients and pets to ensure efficient client care.
• Assist incoming clients by completing required paperwork, entering information and history in the computer, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Job Description

• Ensure the safety of clients, patients and team members by utilizing safe techniques, following standard protocols.
• Maintain accurate financial records and balances.
• Maintain clean and organized work areas.
• Clean assigned areas on a daily basis.
• Open and/or close the clinic as needed.
• Fill-in for other areas/positions of the clinic by performing other tasks/functions as needed.
• Protect the confidential information on customers and donors.
• Report to work at assigned start time; go to/return from breaks and lunch at assigned times; leave work at assigned quitting time.
• Additional tasks as assigned.

• Education: To educate pet owners and the public on responsible pet care
• Diversity To serve people of all races and ethnicity.
• Compassion: To build humane communities and improve the lives of animals.
• Integrity: To deliver high-quality, low-cost spay/neuter services to low-income families.
• Accessibility: To bring spay/neuter services to neighborhoods in need.
• Responsibility: To reduce the intake and euthanasia of dogs and cats at local shelters.
• Community-based: To be a community resource on responsible pet care for communities in North Texas.