FRONT DESK REPRESENTATIVE

NileWHC; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

NileWHC in Roswell, GA is seeking a Front Desk Receptionist to support an OB/GYN practice. You will handle patient check-ins, data entry for patient records, appointment scheduling, and general clerical duties with a focus on accuracy and confidentiality.

The ideal candidate will have strong communication skills, experience in a medical office, and the ability to remain calm under pressure while delivering friendly, professional service to patients and guests.

Qualifications

• Must have a High School Diploma or equivalent.
• Experience as receptionist or customer service role; medical office setting preferred.
• Spanish bilingual strongly preferred.
• Strong verbal and written communication skills.
• Data entry, record keeping, and confidentiality (HIPAA) are essential.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Maintain reception area and conference room cleanliness and order.
• Greet patients and visitors; offer coffee/ beverages.
• Schedule and reschedule appointments; place reminder calls.
• Enter personal, guarantor and insurance information into the software system.
• Answer calls promptly; transfer, document messages and maintain confidentiality.
• Address patient inquiries and provide support as needed.
• Perform related duties as required.

Skills

Data entry

Customer service

Verbal communication

Written communication

Spanish bilingual

Microsoft Word

Microsoft Excel

HIPAA compliance

Education

High School Diploma

Job description

Roswell, United States | Posted on 10/05/2026

We are a busy OB/GYN Practice located in Roswell with an immediate opening for a Front Desk Receptionist to join our team. The right candidate will possess key strengths in data entry and patient services.

Essential job functions:

• Maintains reception area and conference room for order and cleanliness on a daily basis
  
• Welcomes patients and office guests, offering coffee and beverages
  
• Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls
  
• Accurately enters personal, guarantor and insurance information into Software Program
  
• Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)
  
• Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated
  
• Addresses patient inquiries and provides support as needed
  
• Performs other related duties as required
  

Qualifications:

• Must have a High School Diploma or an equivalent degree
  
• Experience as receptionist or customer service role. (medical office setting strongly preferred)
  
• Spanish bilingual strongly preferred
  
• Must possess strong verbal and written communication skills
  
• Able to deal with a variety of customers professionally and cheerfully, even under pressure
  
• Strong data entry skills, general clerical aptitude and basic knowledge of record keeping
  
• Able to make simple computations and tabulations accurately and with reasonable speed
  
• Provide strong problem-solving abilities
  
• Maintain strict confidentiality and adhere to HIPAA regulations
  
• Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines
  
• Skilled in Microsoft Word and Excel
  

Job Type: Full-time

• 401(k)
  
• 401(k) matching
  
• Employee assistance program
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Referral program
  
• Vision insurance
  

Ability to Commute:

• Roswell, GA 30076 (Required)
  

Ability to Relocate:

• Roswell, GA 30076: Relocate before starting work (Required)
  

Requirements

KNOWLEDGE,SKILLS AND ABILITIES

• Self motivated and self directed,taking action
• Understand the role of teamworkin providing a quality service
• Understand the accuracy whendealing with patients
• Possess a general clericalaptitude and basic knowledge of record keeping
• The ability to communicateeffectively with a wide range of people professionally and cheerfully, evenunder pressure
• Maintain confidentiality anddiscretion as a rule
• Able to understand and followsimple oral and written instructions and adhere to prescribed departmentalroutines

• 3 weeks vacation time
  
• Health Insurance
  
• Employer Contribution to Health Insurance
  
• 401(k) Plan available (after one (1) of employment)