Front Desk Representative

Fred Astaire Dance Studio; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

Fred Astaire Dance Studios is hiring a Customer Support Representative to greet students, answer questions about accounts and studio activities, and help keep information organized for management and team success. Your upbeat communication will build rapport with clients and colleagues in a fast-paced dance environment.

We value friendly, detail-oriented individuals with strong MS Office skills who can handle multiple tasks, prioritize workload, and provide exceptional follow-through while

Qualifications

• Prioritize customer needs and manage inquiries with professionalism.
• Maintain accurate records of client interactions and studio activities.
• Demonstrate strong interpersonal skills to build rapport with students and staff.
• Proactively assist with account questions and follow-ups.
• Light administrative tasks and data entry as needed.

Responsibilities

• Greet students and answer questions about accounts and studio activities.
• Maintain organized information to support management and team success.
• Communicate clearly with clients and teammates in a fast-paced environment.
• Support studio operations and contribute to a positive customer experience.

Skills

Outstanding customer service

Responsive, flexible, and accountable

Outcome oriented

Verbal and written communication

Planning and time management

Prioritizing daily workload

Exceptional follow-through

Tools

MS Office

Job description

We are growing! Fred Astaire Dance Studios® is excited to be adding to our team. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized, and being part of a fast-paced environment? If so, then we may have an opportunity for you.

This role is of crucial importance to our clients, team members, and studio experience. Daily, you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and team members succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won't be for everyone, but if this sounds like an excellent fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

Who We Are

Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are a global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence in life through dance.

We welcome everyone interested in starting their dance journey because we believe that dance is for everybody and every BODY! People ask, "Why do students stay with Fred Astaire Dance Studios®?" It is because of the atmosphere of kindness, warmth, and care given and received at every location. It's what our students tell us they notice from the first time they step inside our studio – energy, and a sense of "FADS community" that is welcoming, supportive and FUN!

Fred Astaire Dance Studios® has something for everyone. We offer group and private lessons, choreograph wedding dances or prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and comradery. In addition, we host an average of 35 spectacular branded National, Inter-Regional, and Regional Dance Competitions annually, giving our students and professionals opportunities to compete in various categories.

Requirements

Skills

• Outstanding customer service skills
• Responsive, flexible, and accountable
• Outcome focused
• High level verbal and written communications skills
• Exemplary planning and time management skills
• Excellent knowledge of MS Office
• Ability to prioritize daily workload
• Exceptional follow-through

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance