Front Desk Representative

Gastro Health; Monticello (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) retirement plans

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Discounts at local vendors

Job summary

Gastro Health is seeking a Full-Time Front Desk Representative to join our team in Monticello, AR. You will greet patients, manage appointments, verify insurance, and support the care team to keep schedules running smoothly.

The role offers a Monday-Friday schedule with a strong work-life balance and a comprehensive benefits package. Experience in medical practice and bilingual Spanish are preferred.

Qualifications

• High school diploma is required.
• 2+ years experience in medical practice or similar setting.
• Bilingual Spanish preferred.
• eClinicalWorks (eCW) experience desired.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records and manage insurance information.
• Verify registration forms and obtain physician information.
• Ensure patient has current referral on date of service and obtain referral if needed.
• Verify benefits and eligibility prior to visits and procedures.
• Collect co-payments and other balances and post payments.
• Balance and close the time-of-service batch daily.
• Assist patients with questions about balances and payments.
• Maintain lobby/reception area cleanliness and stock business cards.
• Support physicians and care center providers to keep on schedule.
• Answer calls, route messages, and schedule/cancel appointments.
• Reschedule no-shows and maintain day-to-day coverage.
• Assist with record requests, fax inbox, and scanning records.
• Other duties as assigned.

Skills

Bilingual (Spanish)

Education

High school diploma

Tools

eClinicalWorks (eCW)

Job description

Gastro Health is seeking a Full-Time Front Desk Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure patient has current referral on date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
• Ensure time-of-service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area to include stocking of business cards.
• Provide support for the physician and/or care center providers so that they are kept on schedule and advised of appointment changes.
• Perform various duties, including answering incoming calls and routing them to appropriate personnel; take complete messages; and send tasks, as necessary.
• Schedule, confirm, and cancel office appointments.
• Pick up voicemail messages
• Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Minimum requirements:

• High school diploma
• 2+ years experience in medical practice or similar setting
• Bilingual (Spanish) preferred
• eClinicalWorks (eCW) experience desired

We offer a comprehensive benefits package to our eligible employees:

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%

• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!