Front Desk Representative

Lutheran Health Network; Fort Wayne (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, IN seeks a Fitness Assistant to support daily operations of fitness and youth activity programs. You will deliver excellent member service, keep facilities safe and clean, and help members with equipment and resources.

This role promotes engagement through activities for children and enhances the overall member experience. The position emphasizes teamwork, safety, and delivering a welcoming environment.

Qualifications

• Bachelor's degree related to fitness or health is preferred
• 1-2 years of experience in fitness, recreation, or customer service is preferred
• Experience working with children in a structured environment is preferred

Responsibilities

• Greets all members and guests and provides information about the facility, programs, and services.
• Answers phone calls promptly and directs inquiries to appropriate staff.
• Assists members with safe and proper use of fitness equipment and explains equipment purpose.
• Supports child activity programming with planning and facilitating age-appropriate games, crafts, and movement activities.
• Provides short-term care for infants, toddlers, and young children in the on-site childcare center, ensuring a safe environment.
• Maintains cleanliness of fitness and childcare areas and sanitizes toys and equipment.
• Assists with facility tours for prospective members and answers questions about programs and memberships.
• Supports member account inquiries and billing questions, escalating issues as needed.
• Performs other duties as assigned and maintains regular attendance.
• Complies with all policies and standards.

Skills

Interpersonal communication

Professional demeanor

Fitness equipment knowledge

Engaging children in activities

Problem solving & multitasking

Education

Bachelor's degree in fitness/health

Job description

Job Summary

The Fitness Assistant supports the daily operations of the facility's fitness and youth activity programs by providing outstanding customer service, maintaining a safe and clean environment, and assisting members with equipment usage and facility resources. This role promotes engagement through educational and recreational activities for children and contributes to a positive member experience aligned with our mission of fostering health and well-being.

Job Summary

The Fitness Assistant supports the daily operations of the facility's fitness and youth activity programs by providing outstanding customer service, maintaining a safe and clean environment, and assisting members with equipment usage and facility resources. This role promotes engagement through educational and recreational activities for children and contributes to a positive member experience aligned with our mission of fostering health and well-being.

Essential Functions

• Greets all members and guests in a courteous and professional manner, responding to inquiries and providing accurate information about the facility, programs, and services.


• Answers incoming phone calls promptly and directs inquiries appropriately, ensuring exceptional customer service.


• Assists members with the safe and proper use of fitness equipment, demonstrating technique and communicating equipment purpose when needed.


• Supports child activity programming by assisting with planning and facilitating age-appropriate games, crafts, and movement activities while caregivers use the fitness facility.


• Provides short-term care for infants, toddlers, and young children in the on-site childcare center, ensuring a clean, safe, and engaging environment.


• Maintains cleanliness of fitness and childcare areas, including routine sanitation of toys, equipment, and common areas.


• Assists with facility tours for prospective members and answers questions about programs, services, and memberships.


• Supports member account inquiries and billing questions, escalating issues as appropriate.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• Bachelor's Degree related to fitness or health field preferred


• 1-2 years of experience in a fitness, recreation, or customer service setting preferred


• Experience working with children in a structured environment preferred

Knowledge, Skills and Abilities

• Excellent interpersonal and communication skills.


• Ability to maintain a friendly, energetic, and professional demeanor.


• Working knowledge of fitness equipment and basic safety procedures.


• Ability to engage children in age-appropriate recreational and educational activities.


• Strong problem-solving and multitasking abilities.

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR) within 30 days required