Front Desk Representative

Cape Cod Orthopedics and Sports Medicine; Barnstable, City of Kingston (MA, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare practice is seeking a compassionate Patient Services Representative to join their team. This role focuses on providing exceptional service to patients, ensuring smooth check-in and check-out processes, and effectively communicating medical information. The ideal candidate will possess strong listening skills and a willingness to learn in a supportive environment. With multiple locations, this position offers a dynamic work setting where you can grow your career while contributing to patient care. Join a team that values integrity, diversity, and a commitment to health and recovery.

Benefits

BCBS Health Insurance

Dental Insurance

Vision Insurance

Short and Long Term Disability Insurance

Flexible Spending Account

Life/AD&D Insurance

401(k) and Profit Sharing

Vacation Time

Sick Time

10 Paid Holidays per year

Qualifications

• Experience in patient services or healthcare preferred.
• Ability to learn and adapt in a fast-paced environment.

Responsibilities

• Check patients in and out of the practice.
• Obtain medical information through interactions.
• Demonstrate excellent listening and communication skills.

Skills

Excellent listening skills

Communication skills

Medical terminology knowledge

Education

High School Diploma

Associate Degree in Healthcare

Job description

Job Title: Patient Services Representative

About Us: Cape Cod Orthopaedic and Sports Medicine PC (CCOSM) is a privately owned, growing practice with locations in Hyannis, Falmouth, and Sandwich, Massachusetts. Our mission is to excel in orthopedic, physical therapy, and occupational health treatment, serving our patients ethically and professionally to promote lasting recovery and health. We value diversity, integrity, and a safe, accessible environment for patients, staff, and visitors.

Our Ideal Candidate: While experience is appreciated, we prioritize candidates who are caring, motivated, and compassionate, and who will work well within our organization. We have a wealth of experience and are eager to find individuals willing to learn and grow with us.

Job Responsibilities:

1. Check patients in and out of the practice.
2. Obtain medical information through telephone or face-to-face interactions.
3. Demonstrate excellent listening and communication skills.
4. Previous medical terminology/background is preferred.
5. Perform other duties as assigned.
6. Travel may be required as we have multiple locations.

Benefits:

• BCBS Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Account
• Life/AD&D Insurance
• 401(k) and Profit Sharing
• Vacation Time
• Sick Time
• 10 Paid Holidays per year