Front Desk Receptionist - West Hialeah

centrumhealth; Florida; On-site; USD 28,000 - 36,000; Full time

Job summary

NeueHealth is seeking a Front Desk Receptionist to join our clinic teams in Florida. You will be the first point of contact for patients, handling check-ins, appointment coordination, and basic administrative tasks with accuracy and a patient-first approach.

You will work closely with providers and staff to ensure smooth operations, protect patient confidentiality, and maintain accurate records while delivering friendly, efficient service in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of receptionist experience.
• Bilingual in English and Spanish.
• Excellent customer service skills.
• Computer literacy and familiarity with office software.

Responsibilities

• Check patients in and out.
• Use Microsoft Office Suite and other systems.
• Update and file patient records.
• Verify insurance and obtain consent forms.
• Return calls daily and timely.
• Process patient referrals.
• Answer calls, route them, and greet patients.
• Maintain security and confidentiality.
• Optimize provider schedules and patient satisfaction.
• Maintain office inventory and equipment.
• Other duties as assigned.
• Travel to clinics within the region as needed.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics - Centrum Health and Premier Medical - as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

Clinic Location: 900 W 49th St. Hialeah, FL 33012

JOB SUMMARY

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness.

The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.

DUTIES & RESPONSIBILITIES

• Check patients in and out.
• Use various computer applications (ie. Microsoft Office Suite)
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' phone calls daily and timely.
• Processing patient referrals.
• Answer and route phone calls accurately and greet patients.
• Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Other duties and responsibilities as assigned.
• Travel to clinics within the region as needed for business operation or staffing coverage requirements.

EDUCATION AND PROFESSIONAL EXPERIENCE

• High school or GED equivalent
• Minimum of 1-year experience as a receptionist
• Bilingual (English and Spanish)
• Excellent customer service skills
• Computer literacy

PROFESSIONAL COMPETENCIES

• Respect for patient confidentiality.
• Compassionate and approachable
• Responsible and trustworthy
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.