FRONT DESK RECEPTIONIST - Weekend Mornings

YWCA Central Massachusetts; Worcester (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Receptionist to enhance customer service operations. This part-time role, primarily on weekends, involves managing calls, greeting visitors, and providing essential information about programs and memberships. Ideal candidates will possess strong communication skills and a detail-oriented mindset, ensuring a welcoming environment for all. Join a team that values quality service and community engagement, where your contributions will make a significant impact on member experiences.

Qualifications

• High School Diploma or equivalent required.
• Must be 18 years or older.

Responsibilities

• Handle incoming and outgoing calls, and relay messages.
• Greet and direct the public to various locations.
• Provide information on programs and membership.

Skills

Computer literacy

Communication skills

Customer service skills

Organizational skills

Detail-oriented

Ability to multitask

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Details

Job Location: YWCA Central Massachusetts - Worcester, MA

Position Type: Part-time - less than 20 hours

Education Level: High School

Salary Range: $16.50 - $16.50 Hourly

Travel Percentage: None

Job Shift: Mornings

Job Category: Customer Service

Description

As a Receptionist, you will provide coverage to support the overall operations of the Association which promotes the highest quality of customer service for members, participants and the public in a profession/confidential manner.

Hours: Saturday and Sunday, 6:00am - 2:00pm

RESPONSIBILITIES:

• Handles all incoming and outgoing calls, page staff and residents, and accepts and relays accurate and clearly defined messages.
• Greets and directs public to various locations and meetings in the building.
• Provides information to public regarding programs, workshops, membership, parking and other relevant procedures.
• Provides program and membership information to the public, closes sales, and relays all internal communications as necessary via intercom.

Qualifications

• High School Diploma or equivalent
• 18 yrs or older
• Computer literate, with working knowledge of Microsoft Office products
• Detail-orientated, organized and self motivated.
• Excellent communication, people and customer service skills
• Ability to prioritize and effectively handle multiple tasks
• Essential Employee - must be ablework weekends/Holidays/Closures