Front Desk Receptionist-Urgent Injury

Iowa Ortho; Waukee (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) with company match

Paid time off

Job summary

Iowa Orthopedic Center in Waukee is seeking a Front Desk Receptionist or Patient Experience Specialist to support the Urgent Injury clinic. You will operate an efficient front desk, welcome visitors, answer phones, and assist with standard patient encounters and billing tasks.

This is a 3-week rotation with two 12-hour weeks and one 10-hour week; applicants must have reliable transportation and be available Monday through Saturday by rotation.

Qualifications

• Prior face to face customer service experience and/or healthcare or health related field experience.
• Basic understanding of health insurance and medical billing.
• Prior experience in a medical office is preferred.
• Customer service and the desire to serve patients and co-workers with a positive attitude.

Responsibilities

• Open the reception area in a timely manner and monitor lobby activities taking action as needed.
• Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel.
• Answer telephone, greet and direct patients, salespeople and visitors.
• Enter and update information in HST and NextGen from documentation as required.
• Assist with insurance claim follow up and billing tasks.
• Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and account balances.
• Be proficient in operation of office equipment and report malfunctions to supervisor.

Skills

Customer service

Healthcare experience

Communication skills

Attention to detail

Tools

HST system

NextGen

Job description

All Jobs > Front Desk Receptionist-Urgent Injury

Iowa Orthopedic Center is actively seeking a Front Desk Receptionist or (Patient Experience Specialist) to support Urgent Injury clinic in Waukee. The role is responsible for operating an efficient front desk and providing excellent customer service. The patient specialist also performs secretarial and various general procedures associated with routine patient encounters. The patient specialist maintains a positive relationship with patients, family members, other visitors, as well as fellow employees.

• This is a 3-week rotational role that offers two weeks on 12-hour shifts, one week on 10-hour shifts.
  • Must be available to work Monday - Saturday by rotation
• Must have daily reliable transportation.

Key Responsibilities:

• Open the reception area in a timely manner and monitor lobby activities taking action as needed.
• Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.
• Answer telephone, greet and direct patients, salespeople and visitors.
• Enter and update information in HST and NextGen from documentation as required.
• Assist with insurance claim follow up and billing tasks.
• Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances
• Be proficient in operation of office equipment and report malfunctions immediately to supervisor.
• Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner.
• Perform front office duties efficiently and correctly.
• Accept changes to the front desk procedure with an open mind and a positive attitude.
• Provide a role model for customer service and excellent patient care.
• Assist with other duties as assigned.
• Must be able to regularly attend work.

Requirements

• Prior face to face customer service experience and/or healthcare or health related field experience
• Basic understanding of health insurance and medical billing
• Prior experience in a medical office is preferred
• Customer service and the desire to serve our patients and co-workers with a positive attitude.
• Ability to add, subtract, multiply, and figure percentages on a calculator.
• Respond to requests from other departments in a timely, positive and pleasant manner. Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion.
• Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale.
• Demonstrate willingness to accept new responsibilities.

At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)
• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

*Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

*Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.