Front Desk Receptionist Roanoke VA

Rodgers and Rodgers Consulting; Roanoke (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

A local consulting firm in Roanoke, Virginia, is seeking a Front Desk Receptionist to provide exceptional service to veterans and their families. This part-time position requires strong customer service and organizational skills. The ideal candidate will be proficient in computer skills, particularly with Apple products and Google Suite. Responsibilities include greeting visitors, managing appointments, and maintaining office security. Join us in making a positive impact on the lives of those who have served our country.

Benefits

Competitive salary

Paid time off

Wellness resources

Great Work Environment

Competitive Compensation

Qualifications

• Strong customer service background.
• Proficient in computer skills, especially with Apple products and Google Suite.
• Experience as a receptionist or in a customer service role.

Responsibilities

• Greet and welcome veterans and visitors professionally.
• Manage the appointment calendar and check-in processes efficiently.
• Ensure office security by adhering to safety protocols.

Skills

Customer service skills

Organizational skills

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Apple products

Google Suite

Job description

Benefits:

Competitive salary

Paid time off

Wellness resources

Benefits/Perks

Great Work Environment

Competitive Compensation

Job Summary

We are seeking an experienced, dedicated, and professional receptionist to join our team! As our Front Desk Receptionist, you will be the first point of contact for our patients and their families, providing exceptional service to veterans and service members. This role is vital to creating a positive experience for all who enter our clinic. The ideal candidate will have a strong customer service background, excellent organizational skills, and a commitment to supporting veterans with empathy and respect.

Responsibilities

Greet and welcome veterans, visitors, and staff with courtesy and professionalism.

Verify patient demographics and facilitate the intake process.

Manage the appointment calendar and check-in processes efficiently.

Assist veterans with completing necessary paperwork as needed.

Conduct basic screening checks, including temperature or blood pressure checks, as required.

Provide accurate information in person and via phone/email, including directions to the office using internet maps/GPS.

Communicate effectively using online chat and other digital communication tools.

Perform clerical duties such as filing, photocopying, scanning, and faxing.

Maintain a clean, organized reception and office space.

Order office supplies and manage inventory.

Collaborate with medical staff and management to ensure efficient patient flow and clinic operations.

Answer phone calls and emails promptly, directing inquiries to the appropriate team member or department.

Ensure office security by adhering to safety protocols and managing access via the reception desk.

Comply with HIPAA regulations and uphold patient confidentiality standards.

Qualifications/Requirements

High school diploma or equivalent; additional education is a plus.

Proficient in computer skills; experience with Apple products and Google Suite is preferred.

Proven experience as a receptionist or in a customer service role.

Strong communication and interpersonal skills, with the ability to use chat and online tools effectively.

Excellent organizational and multitasking abilities.

Sensitivity and empathy towards veterans and their unique needs.

Attention to detail and a commitment to excellent customer service.

Schedule

This is a part-time position, requiring 15-28 hours per week based on business needs.