Front Desk Receptionist - Part Time - Bilingual Spanish

America's Best; Wilmington (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k retirement savings with company

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best is seeking a friendly Receptionist to welcome customers at the store and manage front desk duties in Wilmington, NC. You will greet visitors, answer phones, and keep patient records organized to ensure smooth scheduling and care flow.

Responsibilities include processing insurance information, scheduling appointments, and maintaining the reception area. Prior front desk experience is a plus; strong English/Spanish communication is required to serve a diverse customer base.

Qualifications

• Fluent reading and speaking English and Spanish.
• Experience in receptionist/front desk roles preferred but not required.
• 0–2 years related experience or training preferred.
• Strong customer service and organizational skills required.

Responsibilities

• Greet and assist customers in person and over the phone with a friendly demeanor.
• Maintain organized patient records and schedule flow.
• Screen and forward calls per protocol and manage basic insurance information.
• Schedule appointments and follow-up visits, and prepare daily files.
• Maintain reception area neat and stocked with materials.
• Communicate effectively with team and participate in meetings.

Skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education

High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus On Professional Growth And Career Fulfillment

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.