Front Desk Receptionist (Floating in Massachusetts)

Boston Neurobehavioral Associates; Waltham (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Strong work-life balance

Market leading compensation

Medical, dental, vision insurance

401k with matching

HSA & FSA

PTO, STO and Holidays

Job summary

Boston Neurobehavioral Associates in Massachusetts is seeking a medical receptionist to join our team, with responsibilities across multiple office locations.

You will manage patient appointments, handle information and records, process payments, answer inquiries, and provide compassionate customer service to patients seeking mental health care.

Qualifications

• Experience in a medical reception role is preferred.
• Strong organizational and data-entry skills.
• Ability to handle confidential information professionally.
• Excellent communication and empathy when interacting with patients.

Responsibilities

• Schedule patient appointments and manage reminders.
• Collect and verify patient information and insurance details.
• Process payments and coordinate with billing.
• Answer inquiries and resolve patient concerns.
• Support office tasks and maintain records across locations.

Skills

Appointment scheduling

Customer service

Data entry

Medical office

Job description

Established in 1998, Boston Neurobehavioral Associates provides comprehensive outpatient behavioral health and psychiatric care to all ages. In order to best serve the Greater Boston area, we have practice across Massachusetts, Florida, Rhode Island, Illinois, New York, New Jersey & Maryland .

Led by Mohammad Munir, MD, the team of psychiatrists, nurse practitioners, physician assistants, psychologists, therapists, neuropsychologists, and other medical professionals collaborate to provide well-rounded care individualized for each patient. Boston Neurobehavioral Associates providers offer care for a broad range of mental disorders and emotional difficulties.

Patients can expect an accurate diagnosis, followed by an integrative treatment plan that is tailored for their unique needs. The practice regularly cares for patients who are dealing with depression, bipolar, anxiety, insomnia, attention-deficit hyperactivity disorder (ADHD), and OCD, among other conditions.

Between individual psychotherapy, medication management, and customized lifestyle changes, patients learn to cope with their diagnosis and overcome it in time. We understand every patient has a different story that brought them to seek our care. As such, treatment plans are entirely individualized for each patient allowing them to experience optimal care.

Boston Neurobehavioral Associates has a mission to spread awareness about the stigma of mental health by providing high-quality, accessible psychiatric care. The team is dedicated to meeting all of the professional expectations of each patient and their family in an effort to improve a patient’s quality of life.

We are looking for medical receptionist to join our team in Massachusetts, In this role you will be required to cover different offices within our group.

Job Duties:

1. Appointment Management:

• Schedule patient appointments, ensuring efficient utilization of clinicians' time.
• Make reminder calls to patients, informing them about upcoming appointments and providing any necessary instructions.
• Inform patients about any delays or waiting times, ensuring their comfort and satisfaction.

2. Patient Information and Records:

• Obtain patients' addresses, contact details, insurance information, and medical histories accurately and confidentially.
• Update and verify patient information at each visit, ensuring data accuracy and compliance with privacy regulations.
• Assist patients in completing patient history forms, consent forms, and payment contract forms when required.

3. Financial Transactions:

• Receive and process cash and credit card payments for medical services rendered, ensuring accuracy and maintaining patient confidentiality.
• Review patient accounts, identify delinquent accounts, and follow up to collect overdue payments.
• Coordinate with the billing department to address any billing or insurance-related concerns raised by patients.

4. Customer Service:

• Answer patient inquiries or complaints promptly and professionally.
• Investigate and resolve patient concerns or direct them to the appropriate medical staff member for assistance.
• Follow up with patients to ensure their inquiries or complaints have been satisfactorily resolved.
• Demonstrate empathy and compassion when speaking and interacting with patients, ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates.

5. Administrative and Clerical Support:

• Perform general administrative tasks such as filing paperwork, organizing documents, and maintaining office supplies.
• Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility.
• Collaborate with other team members to support the overall functioning of the office.

What We Offer:

• Strong work-life balance
• W2 position
• Market leading compensation and great benefits (medical, dental insurance, vision insurace, 401k with matching, HSA & FSA)
• Monday through Friday work schedule
• PTO, STO and Holidays
• Job Types: Full-time,