Front Desk Receptionist - Bilingual Spanish

National Vision Inc.; Norwalk (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading optical retailer in Norwalk seeks a Front Desk Receptionist - Bilingual Spanish. This entry-level role involves greeting customers, managing patient records, and providing excellent customer service. Candidates should be fluent in both English and Spanish, with preferred experience in a reception position. Competitive compensation and benefits include health insurance and 401k matching.

Benefits

Health and dental insurance

401k retirement savings with company match

Paid personal time off

Parental leave

Employee eyewear discount

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Greet and welcome customers in a friendly manner.
• Keep organized patient records and schedules flowing smoothly.
• Answer and forward incoming phone calls.

Skills

Fluency in Spanish

Customer service skills

Organizational skills

Job description

Overview

Front Desk Receptionist - Bilingual Spanish. Join to apply for the Front Desk Receptionist - Bilingual Spanish role at National Vision Inc.

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Responsibilities

• Greet and welcome customers in a friendly manner as they arrive at the store.
• Keep organized patient records and help patient schedules flow smoothly.
• Provide prompt, courteous service to customers, whether on the phone or in person.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or if there are delays.
• Keep the reception area tidy and presentable with all necessary materials.
• Receive, sort, and distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Benefits and Additional Information

We offer competitive compensation and a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and more. We support professional growth with training programs and opportunities for advancement from within. Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Retail