Front Desk Receptionist

The OCD & Anxiety Treatment Center; Westlake Village (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

The OCD Anxiety Centers is seeking a Front Desk Receptionist in California to join our administrative team. You will greet clients, verify information, collect copays, and support therapists and office staff while helping maintain organized schedules and a positive, safe environment.

The role requires professionalism, punctuality, and the ability to adapt to a busy clinical setting, with opportunities for ongoing training and growth in a supportive team.

Qualifications

• High school diploma or equivalent.
• 6 months experience in customer service.
• Proficient knowledge of computers including, Microsoft Word, Excel, and other computer software.
• Accurate and efficient electronic data entry.
• Must be punctual and maintain excellent attendance.
• Organized, detail-oriented, takes initiative, and completes job responsibilities independently.
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills.
• Thrives in a changing work environment including inside, outside, and loud noise level.

Responsibilities

• Greets and checks-in clients, visitors, and vendors.
• Verifies client information and collects patient copays.
• Incident and customer services management.
• Completes client reminder calls.
• Manages incoming mail, screens and replies to emails and calls.
• Navigates electronic medical record system and manages therapist schedules.
• Assists the team with administrative/clerical duties, development and implementation of processes.
• Works independently and cohesively with various departments within the company to ensure growth and client satisfaction.
• Learns and practices de-escalation techniques (may occasionally be exposed to high-stress environments).
• Provides a welcoming, safe environment and keeps clients motivated to work through distress and eliminate neutralizing behaviors.
• Maintains a safe and clean environment.
• Adheres to all company policies and procedures.
• Presents self in a professional manner.
• Other duties as assigned.

Job description

• Evening Hours: The position requires evenings.
  • In-Person, Monday to Friday from 11:00 am - 8:00 pm.

The Purpose of Your Role

The Front Desk Receptionist works closely with our collaborative administration team to provide program and administrative support to the Outpatient Administrative Assistant, Office Manager, Clinical Director, Clinical Assistants, and Therapists. They provide a high standard of helpful, professional, and caring treatment to all clients by maintaining consistent and effective interactions. The Front Desk Receptionist encourages team engagement and comradery through positive interpersonal coworker relationships that promote cooperation, trust, and respect.

The Company You’ll Join

OCD and Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives.

Our Investment in You

• 401k plan
• Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

Responsibilities:

• Greets and checks-in clients, visitors, and vendors
• Verifies client information and collects patient copays
• Incident and customer services management
• Completes client reminder calls
• Manages incoming mail, screens and replies to emails and calls
• Navigates electronic medical record system and manages therapist schedules
• Assists the team with administrative/clerical duties, development and implementation of processes
• Works independently and cohesively with various departments within the company to ensure growth and client satisfaction
• Learns and practices de-escalation techniques (may occasionally be exposed to high-stress environments)
• Provides a welcoming, safe environment and keeps clients motivated to work through distress and eliminate neutralizing behaviors
• Maintains a safe and clean environment
• Adheres to all company policies and procedures
• Presents self in a professional manner
• Other duties as assigned

The Skills and Expertise You Have:

• High school diploma or equivalent
• 6 months experience in customer service
• Proficient knowledge of computers including, Microsoft Word, Excel, and other computer software
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Organized, detail-oriented, takes initiative, and completes job responsibilities independently
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
• Thrives in a changing work environment including inside, outside, and loud noise level
• Physical demands of the job will include sitting at a desk or table for extended periods, bending, lifting, and walking

Preferred Qualifications:

• Experience in medical or behavioral health offices
• Billing and insurance experience

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.