Front Desk Receptionist

Well & Being Spa - The Hythe Vail; Vail (CO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Paid time off

Voluntary time off

Retail discounts

Job summary

Trilogy Spa Holdings’ Well & Being Spa at The Hythe Vail is seeking a Spa Concierge. You will provide guests with professional guidance on spa procedures, book treatments, handle retail sales, and check guests in and out with top-tier service standards.

The role requires excellent communication, problem-solving skills, and a polished appearance. A flexible schedule, ability to stand long hours, and English proficiency are essential.

Qualifications

• High School diploma or equivalent required.
• 1–3 years customer service, spa, hospitality, sales or retail experience preferred.
• 1+ year luxury retail sales experience preferred.
• Authorized to work in the US.

Responsibilities

• Provide guests with thorough and knowledgeable understanding of spa services.
• Book all spa and/or salon appointments accurately.
• Sell and up-sell products to clients.
• Complete opening and closing duties.
• Maintain professional and courteous guest interactions at all times.
• Guide guests through spa facilities and services as needed.
• Communicate guest concerns to Spa Manager on Duty.
• Maintain safety and sanitation standards.

Skills

Customer service

Sales

Multi-tasking

Professional English

Education

High School diploma or equivalent

Tools

Microsoft Office

Booker

Book4Time

Spa Soft

Job description

Company Overview

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Spa Concierge (Front Desk Receptionist) is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments, retail sales, and checking in and checking out all guests in a professional manner. Must have excellent communication skills, problem‑solving skills and maintain a high level of customer service standards. Must have the ability to communicate with others, while maintaining the highest level of professionalism at all times.

Responsibilities

• Understand and abide by Trilogy and Well & Being Spa policies and procedures.
• Provide guests with a thorough and knowledgeable understanding of all spa services.
• Responsible for booking all spa and/or salon appointments accurately.
• Selling and up‑selling products to clients.
• Completing all necessary opening and closing duties.
• Demonstrate respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with and with consideration towards guests and co‑workers.
• Anticipate guest’s needs and adhere to Well & Being Spa and Trilogy’s standards for guest service, including FORBES 5 Star Standards.
• Communicates guest problems or complaints to the Spa Manager on Duty.
• Maintain safety and sanitation standards.
• Decisions of a broad nature are made in accordance with general policy and procedures.

Qualifications

• Must have a High School diploma or equivalent.
• Must have a minimum of 1-3 years experience in customer service, spa, hospitality, sales and/or retail.
• Must have at least 1 year of luxury retail sales experience.
• Candidate must be authorized to work in the US.
• Must be knowledgeable of all spa and salon treatments, and have the ability to explain services in detail to guests.
• Must be sales‑driven, and have a customer service‑oriented personality, as position requires making spa/product recommendations and selling of products and services.
• Must have ability to multi‑task, and work in a fast‑paced, high‑volume environment, while maintaining professionalism.
• Must have a polished appearance (willing to cover any visible tattoos or facial piercings during shift hours). Only natural hair colors accepted, unless approved by Spa Manager. Nails must be kept short and clean; neutral polishes only.
• Must have a flexible schedule, including days, nights, holidays, and weekends.
• Must be able to stand for long periods of time.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.

Benefits/Perks

• Medical, Dental and Vision (Full‑Time Employees only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation: $20.00 per hour + Gratuity Pool + Retail Commission