Front Desk Receptionist

Talentify; Town of Hempstead (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Harmony Healthcare Long Island is seeking a Front Desk Receptionist to greet patients, register information, and coordinate with the Practice Manager. This role handles phone calls, scheduling, insurance verification, and payments in a busy primary care setting on Long Island.

The ideal candidate is fluent in English and Spanish or Creole, proficient with Microsoft Office, and able to multitask while delivering friendly customer service during weekday shifts (8 AM–4 PM) with occasional Saturday.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish/Creole required.
• Proficient computer skills (Microsoft Office & Outlook).
• Good customer service and communication skills.
• Ability to multitask and pay attention to details.
• One year clerical experience in a medical setting preferred.

Responsibilities

• Greet, assist, and direct patients and visitors in a pleasant and professional manner.
• Handle patient check-in, registration, and check-out.
• Obtain and verify patient demographics and insurance information; enter into the electronic health record.
• Explain forms, obtain signatures, and scan completed registration forms.
• Navigate insurance portals and interpret coverage, copayments, and PCP information.
• Verify referral or pre-authorization requirements for visits.
• Register patients in sliding scale program as needed.
• Process payments and complete daily cash reconciliation.
• Schedule appointments and perform reminder and no-show calls.
• Answer a high volume of multi-line calls and route to appropriate staff.
• Coordinate with physicians and clinical staff to ensure timely care.

Skills

Bilingual English/Spanish

Bilingual English/Creole

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

OUR VISION

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

The Harmony Healthcare Long Island is a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County: Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury. In addition, the Harmony Healthcare Long Island has 4 school-based health centers, WIC offices (Special Supplemental Nutrition Program for Women, Infants, and Children) in 3 locations, and a Health Home Care Coordination program. As federally qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency or immigration status.

The Harmony Healthcare Long Island offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.

JOB TITLE:

Front Desk Receptionist

REPORTS TO:

Practice Manager

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

RESPONSIBILITIES INCLUDE:

• Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner.
• Responsible for patient check-in, registration, and check-out.
• Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.
• Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
• Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
• Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
• Verifies whether a referral or pre-authorization of medical necessity is required for visit.
• Assists patients with changing their primary care provider if applicable.
• Enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
• Collects and processes payment due for visit and complete the daily cash reconciliation process.
• Schedules patients appointments in accordance with criteria established by the health center.
• Performs appointment reminder calls and no-show calls.
• Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member.
• Communicates and coordinates with physicians and/or clinical staff to ensure timely patient care.
• Records and relays messages to the appropriate staff member.
• Opens, sorts, and distribute mail and faxes.
• Performs other clerical duties such as filling, photocopying, and scanning of medical records.
• Provides coverage in other departments or health centers as needed
• Performs other related duties, as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required
• Bilingual in English and Spanish/Creole required
• Proficient computer skills (i.e. Microsoft Office & Outlook)
• Good customer service and communication skills
• Ability to multitask and pay attention details
• One (1) year clerical experience in a medical setting preferred
• Health insurance verification, authorization, and/or billing knowledge required
• This is Monday through Friday. Shifts are from 8 AM to 4 PM, with one evening shift from 12 PM to 8 PM and one rotating Saturday each month

SALARY:

$22-$24/ hourly

MORE INFORMATION

This is a non-exempt position

The Harmony Healthcare Long Island provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.