Front Desk Receptionist

Jobtailor; Berlin (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Travel opportunities

Job summary

Jobtailor seeks a detail-oriented medical front desk associate to join our busy clinic in the United States. You will welcome patients, manage check-in, collect payments, and support the office with accurate data entry in Practice Management and EHR systems.

In this role you will schedule appointments, verify referrals, and coordinate testing directed by physicians. The ideal candidate has 2+ years of front desk experience, strong HIPAA knowledge, and excellent communication skills.

Qualifications

• Front office experience in medical setting preferred.
• Strong customer service and communication skills.
• Ability to type 40 WPM.
• HIPAA compliance knowledge.
• Familiar with ICD-9 and CPT-4 codes.
• Detail oriented and fast learner.
• Willingness to travel to other sites as needed.

Responsibilities

• Provides superb customer service to patients and staff, independently and with minimal supervision.
• Creates a positive and professional first impression of the practice and shows a caring attitude.
• Schedules appointments and assists with physician-directed testing.
• Ensures all required patient paperwork is compiled for that day’s appointments.
• Collects co-pays and past balances at check-in and logs them into Practice Management.
• Enters required patient demographics and clinical information into Practice Management and EHR.
• Scans patient IDs and insurance cards into Ntierprise.
• Obtains and links referrals to the day's appointments in the EMR.
• Reconciles daily payment batches and reports to Site Manager.
• Schedules follow-up procedures and coordinates local ASC cases.
• Assists patients with Phreesia registration.

Skills

Front desk experience

Customer service

HIPAA compliance

Medical terminology

ICD-9/CPT-4 knowledge

Excellent communication

Typing 40 WPM

Multitasking

Education

High School Diploma or GED

Tools

Practice Management software

Electronic Health Records (EHR)

Office software (MS Office)

Job description

Responsibilities

• Provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
• Creates a positive and professional first impression of the practice and to show the patients a “we care” attitude.
• Schedules appointments and assists with scheduling any additional testing directed by the physician.
• Ensures all required patient paperwork is compiled for that day’s appointments.
• Collects co‑pays and past balances at check‑in and enters them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scans the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensures all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconciles payment batches at the end of every day and turns them in to the Site Manager.
• Schedules follow‑up procedures and coordinates any local ASC cases.
• Assists patients with the completion of the Phreesia registration system.
• Travels to other sites within a reasonable geographic region as required.

Requirements

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.
• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD‑9, and CPT‑4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast‑paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem‑solving.
• Ability to type 40 Words Per Minute.
• Ability to travel to other sites as necessary.