Front Desk Receptionist

Southern Orthopedic Specialists, PA; Panama City (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Southern Orthopedic Specialists, PA is seeking a full-time medical receptionist to be the first point of contact in our Florida clinic. You will greet patients, handle phone inquiries, schedule tests and appointments, collect payments, and maintain patient records with accuracy.

The ideal candidate has a high school diploma, 1–2 years in medical office scheduling, EHR experience, and an ability to multitask in a fast-paced orthopedic environment. In-person work is required.

Qualifications

• High school diploma or equivalent.
• 2 years of medical office scheduling experience.
• Thorough understanding of medical office workflows.
• 1 year of experience with EHR.
• Experience in Family Medicine and/or Orthopedics is a plus.

Responsibilities

• Greet patients and visitors in person or by phone.
• Answer phones with polite, consistent etiquette.
• Register new patients and update demographics.
• Verify insurance and patient information at scheduling.
• Schedule tests, MRIs, referrals, and follow-up appointments.
• Collect payments and record daily batches; reconcile cash.
• Maintain confidentiality of patient information.
• Keep clinic supplies stocked and organized.
• Coordinate patient flow with providers and staff.

Skills

Communication

Multi-tasking

Attention to detail

Fast pace environment

Teamwork

Learning mindset

Active listening

Situational awareness

Education

High school diploma or equivalent

Job description

Receptionist

The medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.

Summary of tasks

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
• Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
• Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules all tests, MRI's or referrals. Also schedules next appointments and reschedules any patient appointments.
• Collects patient payments and records these payments on a daily batch sheet for billing.
• Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Protects patient's rights by maintaining confidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked by anticipating inventory.

Qualification

• High school diploma or equivalent
• 2 years of relevant experience scheduling in a medical office environment
• Thorough understanding of medical office workflows
• 1 year of experience working with EHR
• Experience in Family Medicine and/or Orthopedics is a plus

Skills and Abilities

• Communication
• Multi-tasker
• Attention to detail
• Ability to work in a fast pace environment
• Teamwork / Collaboration
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

Job Type: Full-time

Salary: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Primary Care
• Orthopedics
• Radiology

Schedule:

• Monday to Friday

Application Question(s):

• Please list the rate of pay you are looking for.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person