Front Desk Receptionist

CardioOne; Manchester (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A growing healthcare practice in New Hampshire is seeking a dedicated Front Desk Receptionist to provide exceptional customer service and administrative support. The role involves managing appointments, handling patient inquiries, and maintaining records to ensure smooth office operations. Ideal candidates will have experience in a healthcare setting and strong organizational skills to contribute effectively to the team.

Qualifications

• Proven experience as a receptionist or in customer service, preferably in healthcare.
• Familiarity with medical terminology is essential.
• Professional appearance and empathetic approach are necessary.

Responsibilities

• Greet patients and visitors warmly and oversee front desk operations.
• Manage appointment calendar and coordinate appointments for patients.
• Verify patient information and insurance details efficiently.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic health records (EHR) systems

Job description

2 weeks ago Be among the first 25 applicants

At our rapidly growing practice, Cardiovascular Specialists of New England, we are seeking a highly motivated Front Desk Receptionist to join our team! The Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. The receptionist is responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. You will report directly to the Office Manager. Responsibilities include warmly greeting patients and visitors, overseeing front desk operations of the New Hampshire office, assisting with the check-in process, verifying patient information and insurance details, managing the appointment calendar using scheduling software, coordinating appointments for new and returning patients, answering incoming phone calls and responding to emails, addressing patient inquiries, collecting and updating patient demographic and insurance information, verifying insurance coverage, maintaining and updating patient records, organizing and filing medical documents, keeping the waiting area clean and organized, monitoring patient flow, entering patient information into the electronic health records system, working closely with medical staff, maintaining patient confidentiality, and handling patient concerns professionally. Requirements include a high school diploma or equivalent, proven experience as a receptionist or in customer service preferably in healthcare, familiarity with medical terminology, strong interpersonal and communication skills, proficiency in scheduling software and EHR systems, excellent organizational skills, ability to multitask, empathetic approach, professional appearance, and Athena experience preferred. Work location is Manchester or Londonderry, New Hampshire office.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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