Front Desk Receptionist

Artemis Lifestyles; Kissimmee (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Artemis Lifestyles is seeking a friendly Front Desk Receptionist in Kissimmee, FL. The role is the first point of contact for clients, visitors, and residents, handling payments, applications, and inquiries while coordinating with various departments to ensure smooth operations and excellent customer service.

Candidates should have a high school diploma, bilingual Spanish-English abilities, and prior receptionist or customer service experience.

Qualifications

• High school diploma or equivalent.
• Bilingual Spanish and English to better serve diverse clientele.
• Experience in receptionist or customer service, preferably in property management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Greet and welcome visitors, clients, and residents promptly and professionally.

Skills

Bilingual Spanish-English

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Client Success Full Time Kissimmee, FL, US

3 days ago Requisition ID: 1328

Salary Range: $15.00 To $16.00 Hourly

About the Role:

The Front Desk Receptionist in the HOA industry serves as the first point of contact for clients, visitors, and residents, ensuring a welcoming and professional environment. This role is pivotal in managing communications, accepting payments and applications, and providing accurate information about properties. The receptionist will coordinate with various departments to facilitate smooth operations and support the overall customer experience. Attention to detail and organizational skills are essential to handle administrative tasks such as managing records, processing inquiries, and maintaining the reception area. Ultimately, this position contributes significantly to the company’s reputation by delivering exceptional service and fostering positive relationships with all stakeholders.

Minimum Qualifications:

• High school diploma or equivalent.
• Bilingual abilities, especially in Spanish and English, to better serve diverse clientele.
• Previous experience in a receptionist or customer service role, preferably within property management.
• Proficiency in using office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with property management software.
• Familiarity with property management terminology and leasing processes.
• Certification in office administration or customer service.
• Demonstrated problem-solving skills and the ability to handle difficult situations with professionalism.

Essential Duties and Responsibilities:

• Greet and welcome visitors, clients, and residents promptly and professionally.
• Accept homeowner payments and applications and distribute receipts.
• Maintain and update resident and client records, ensuring confidentiality and accuracy.
• Manage incoming and outgoing mail and packages, and coordinate deliveries as needed.
• Assist with administrative tasks such as data entry, filing, and sorting and scanning incoming mail.
• Distribute resident gate and pool keys per community guidelines.
• Maintain a clean, organized, and presentable reception area at all times.
• Respond to general inquiries about available properties and company services.
• Coordinate with maintenance and community management teams to address concerns or emergencies.
• Other duties as assigned

Physical Work Requirements:

• Ability to sit or stand for extended periods of time.
• Ability to lift up to 25 lbs.

Frequently use hands and fingers to operate a computer, telephone, copier, scanner, and other office equipment.

Ability to communicate effectively in person and by telephone.

Occasionally stand, walk, bend, reach, or stoop to retrieve files, office supplies, or assist visitors.

Skills:

The required skills such as communication and organizational abilities are essential for managing front desk operations, interacting with clients, and coordinating appointments efficiently. Proficiency in office software enables the receptionist to maintain accurate records, prepare documents, and manage correspondence seamlessly. Multitasking skills are critical to handle phone calls, visitor inquiries, and administrative duties simultaneously without compromising service quality. Preferred skills like familiarity with property management software enhance the ability to support leasing agents and streamline office workflows. Bilingual communication skills further improve client interactions and accessibility, contributing to a more inclusive and effective customer service experience.