Front Desk Agent

KW Property Management; Bal Harbour Village (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

KW Property Management is seeking a Front Desk Team Member to warmly greet residents and guests, manage check-ins, and provide information to ensure a meaningful visit. The role emphasizes outstanding customer service, professionalism, and security awareness in a residential community.

You will handle phone calls, maintain owner records, coordinate with office staff, and follow emergency procedures. Bi-lingual English/Spanish is preferred; hospitality experience is a plus.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be familiar with using computer software to perform tasks, with strong organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred but not required.
• Hospitality industry experience is highly preferred.

Responsibilities

• Greet all guests and maintain high quality customer service.
• Monitor and authorize entrance/exit to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the database.
• Use proper phone etiquette for all calls; be clear and professional.
• Report violations of Rules and Regulations observed at any time.
• Observe safety precautions to protect residents, guests and property; report damage or theft.
• Maintain key control and ensure keys are locked and accounted for.
• Familiar with fire alarm systems and report incidents to management.
• Call police or fire departments in emergencies.
• Follow standards and emergency procedures in coordination with management/EM services.
• Write reports of daily activities and irregularities (damage, theft, unauthorized persons, etc.).
• Report maintenance items (lights, leaks, equipment) to Association daily.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Bilingual English/Spanish

Education

High School diploma or GED

Some college preferred

Tools

MS Office

Job description

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Travel Required

No .

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in the hospitality industry highly preferred

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

MS Office

Advanced

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Experience

6 months related experience and/or training

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.