Front Desk Receptionist

National Vision Inc.; Hagerstown (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading optical retailer is seeking a Front Desk Receptionist in Hagerstown, Maryland. Responsibilities include greeting customers, organizing patient records, and managing phone calls. Ideal candidates will have strong customer service and organizational skills, with a high school diploma as the minimum education requirement. This full-time role offers competitive pay ranging from $16 to $20 per hour, along with benefits.

Benefits

Competitive compensation

Health and dental insurance

401k with company match

Paid personal time off

Employee eyewear discount

Qualifications

• Experience as a Receptionist or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensure high quality customer service while following all safety protocols.
• Answer, screen, and forward incoming phone calls.
• Schedule and confirm appointments and follow-up visits.
• Maintain patient records and reception area tidy.

Skills

Customer service skills

Organizational skills

Handling multiple phone lines

Education

High School Diploma or equivalent

Job description

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This range is provided by National Vision Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $20.00/hr

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.
  
  

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
  
  

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail

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