Front Desk Receptionist

Gameday Men's Health - Centerville; Centerville (OH); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Job summary

Gameday Men's Health - Centerville is seeking a Front Desk Rockstar to own the entire non-clinical patient experience, from new leads to scheduling, billing, and daily operations. You will be the hub the clinic relies on, coordinating patients, clinicians, vendors, and ownership in a fast-paced environment.

The role is on-site in Centerville, OH with growth potential as the clinic scales. Strong computer literacy and excellent written communication are essential, along with the ability to manage

Qualifications

• Strong computer literacy with multiple scheduling, billing, and records systems.
• Excellent written communication for high-volume patient messages.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Experience with billing or payment processing is preferred.
• Experience with CRM or patient communication platforms is a plus.
• No medical certification or clinical experience is required.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer phones, respond to texts and emails the same day.
• Schedule, confirm, and manage all appointments.
• Field new patient inquiries and manage the lead pipeline.
• Run patient retention touchpoints per the retention cadence.
• Own billing, process payments, and resolve declined payments promptly.
• Maintain accurate patient records across scheduling and management systems.
• Support vendor coordination and day-to-day operations.

Skills

Computer literacy

Written communication

Organizational skills

Multitasking

Billing experience

CRM systems

No medical cert required

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

ABOUT GAMEDAY MEN'S HEALTH — CENTERVILLE

Gameday Men's Health Centerville is a men's hormone health clinic specializing in testosterone replacement therapy, peptide therapy, medical weight loss, and ancillary men's health services. We operate in a man-cave environment - leather club chairs, flat screens, and a team that genuinely cares about helping men feel their best.

We run a tight, high-performing operation with a recurring membership model that keeps patients engaged for the long term. We are in an active growth phase, and we are building the team around people who take ownership, hold standards, and show up every day with the right attitude.

THE ROLE

We are looking for a Front Desk Rockstar who wants to own the entire non-clinical patient experience - not just answer phones. This role is the first impression every patient gets and the last thing they experience before they leave. You own new patient leads, scheduling, billing, and the day-to-day administrative engine that keeps the clinic running smoothly.

This is not a quiet, sit-and-wait front desk job. You are the hub the entire clinic runs through - patients, the clinical team, vendors, and the owner all rely on you to keep things moving. If you like fast pace, own your lane without being told twice, and want a role with real growth potential as the clinic scales, this is it.

KEY RESPONSIBILITIES

• PATIENT-FACING Greet patients and manage check-in/check-out
• Answer phones and respond to texts and emails same day
• Schedule, confirm, and manage all appointments
• Field new patient inquiries and manage the lead pipeline
• Run patient retention touchpoints per the retention cadence
• ADMINISTRATIVE / BILLING Own billing including process payments, resolve declined payments same day
• Maintain accurate patient records across our scheduling and patient management systems
• Manage patient intake forms and data accuracy
• Support vendor coordination and day-to-day operational needs

WHAT WE ARE LOOKING FOR

• NOT FOR YOU IF You want a slow, quiet front-desk job
• You wait to be told what to do instead of taking initiative
• You struggle with technology or written communication
• THIS IS FOR YOU IF You are confident, friendly, and professional without being stiff
• You are highly organized and comfortable running multiple systems at once
• You take ownership of problems instead of escalating everything
• You want real growth potential as the clinic continues to grow

REQUIRED SKILLS & QUALIFICATIONS

• Strong computer literacy - comfortable running multiple systems at once, including scheduling, patient records, and billing platforms
• Excellent written communication - text-based patient communication is a daily, high-volume part of this role
• Strong organizational and multitasking abilities in a fast-paced environment
• Experience with billing or payment processing preferred
• Experience with CRM or patient communication platforms - lead management, pipeline tracking - a plus
• No medical certification or clinical experience required
• Discreet and professional - this is a medical environment handling sensitive health information

COMPENSATION & BENEFITS

• Hourly Rate | $20.00 – $24.00 based on experience
• Job Type | Full-Time
• Location | On-Site — Centerville, OH
• Training | Paid training provided for all Gameday-specific systems and processes
• 401(k) | Available with employer match
• Discount | Employee discount on all Gameday Men's Health services