Front Desk Receptionist

Shelby American, Inc.; Broomfield (CO); On-site; Full time

Job summary

A prominent outpatient Orthopedic practice in Broomfield seeks a Front Desk Receptionist to enhance patient experience. The role demands professionalism in welcoming patients, managing appointments, and performing clerical duties. The successful candidate will possess excellent customer service skills, a high school diploma, and experience in a medical setting.

Benefits

Basic Life/AD&D

16 days PTO

Paid holidays

401(k) contribution

Medical, dental, vision insurance

Qualifications

• Minimum one year of customer service or reception experience in a medical setting.
• Knowledge of medical practice protocols and terminology is preferred.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Provide professional and friendly service to patients, greeting and directing them.
• Manage appointment scheduling and verify insurance benefits.
• Maintain organized reception and patient areas while managing front desk tasks.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR software

Job description

2 days ago Be among the first 25 applicants

Description

Job Overview: Join our outpatient Orthopedic practice as a Front Desk Receptionist, a position that plays an integral role in our patient experience. This role greets and directs patients and visitors with professionalism and courtesy. The receptionist will be responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at the time of visit or past due, as well as additional clerical duties.

Department:

Front Desk

Reports to:

Front Desk Manager

Schedule/Type:

FT - hourly M-F

Wage:

$18.00-26.00 per hour, Commensurate with experience

Bonus Eligibility:

No

Requirements

Primary Job Responsibilities:

• Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit, and directs them to appropriate person or department(s). Additionally, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due.
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed, including a quarterly call center rotation.
• Schedules appointments for patients either by phone or in person.
• Uses computerized EMR system to match therapist/clinician availability with patient preferences in terms of date and time.
• Maintains scheduling system for accurate and complete records to analyze patient/scheduling patterns.
• Communicates with therapists/clinicians and staff about patient concerns or scheduling issues. Consults with Front Desk Supervisor and EMR Educator about system problems.
• Explains financial requirements to patients or responsible parties and collects copays as required.
• Verifies physical therapy benefits with insurance companies.
• Keeps reception, patient waiting areas, and break room clean and organized.
• Facilitates patient flow and communicates delays with patients and staff.
• Follows all safety and security policies; maintains confidentiality of restricted areas.
• Screen solicitors for relevance to organization needs.
• Uses customer service principles to deal with patients calmly and pleasantly.
• Manages office supply orders for the department.
• Performs other duties as assigned.

Education:

High school diploma or equivalent.

Experience:

One year of experience in customer service or reception in a medical office setting.

Performance Requirements

• Knowledge of medical practice protocols, scheduling, customer service, medical terminology, and staff roles.
• Skill in using multi-line phone systems, communicating with clinicians, multitasking, and using Microsoft Office and EMR software.
• Ability to work under pressure, gather and route information, handle irate callers.

Benefits

Company Paid Benefits include Basic Life/AD&D, 16 days PTO, paid holidays, EAP, 401(k) contribution. Employee contributions options include medical, dental, vision, disability, voluntary life, FSA/HSA, and other insurance options.

Application Deadline:

July 15th, 2025

Boulder Centre for Orthopedics is an Equal Opportunity Employer. We value diversity and encourage qualified individuals to apply.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Healthcare