Front Desk Receptionist

Astera Cancer Care; Brandywine (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

United Urology Group is seeking a Front Desk Receptionist to deliver superb patient service and support for the office, independently and with minimal supervision. You will create a welcoming first impression and assist with scheduling, paperwork, and payments.

The role requires front office experience in healthcare, strong communication, HIPAA awareness, and the ability to travel to other sites within the region. Pay ranges from $18 to $20 per hour with equal opportunity employment.

Qualifications

• High School Diploma or GED required.
• 2+ years front office experience, preferably medical.
• 1-2 years of customer service.

Responsibilities

• Create a positive and professional first impression of the practice and show patients a "we care" attitude.
• Schedule appointments and assist with scheduling additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter into the batch for the day in Practice Management.
• Review for completeness and accuracy and enter required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• You are expected to travel to other sites within a reasonable geographic region.

Skills

Excellent customer service

Attention to detail

Medical terminology knowledge

Strong communication

Proficient computer skills

HIPAA compliance

Multitasking

Problem solving

Typing speed 40 WPM

Education

High School Diploma or GED

Tools

Practice Management

EHR

Ntierprise

Phreesia registration

Job description

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Primary Duties & Responsibilities

• To create a positive and professional first impression of the practice and to show the patients a \"we care\" attitude.


• Schedule appointments and assist with scheduling any additional testing directed by the physician.


• Ensure all required patient paperwork is compiled for that day’s appointments.


• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.


• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.


• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.


• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.


• Reconcile payment batches at the end of every day and turn them in to the Site Manager.


• Schedule follow-up procedures and coordinate any local ASC cases.


• Assist patients with the completion of the Phreesia registration system.


• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Qualifications

• Minimum High School Diploma or GED required.


• Minimum of two (2) years of front office experience, preferably in a medical setting.


• 1 - 2 years of customer service.

Knowledge, Competencies & Skills

• Excellent customer service.


• Attention to detail and willingness to learn.


• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.


• Strong communication skills, both verbal & written.


• Proficient computer software and database skills.


• Comfortable working in a fast-paced environment.


• Very comfortable asking probing questions to patients.


• Must demonstrate a caring, compassionate, and patient attitude.


• Maintain HIPAA compliance.


• Multitasking and proactive problem-solving.


• Ability to type 40 Words Per Minute.

Travel

Ability to travel to other sites as necessary.

Job Type

Full-Time

Pay Range

$18.00 - $20.00 per hour

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

Closing Date

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

About the Company

United Urology Group is regarded as the leading urology network in the country. Our Affiliates include Chesapeake Urology, Arizona Urology - Phoenix & Scottsdale, Arizona Urology - Tucson, Colorado Urology, and Tennessee Urology.