Front Desk Patient Specialist Spanish Speaking

CORA Physical Therapy; West Virginia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401(k) program

Tuition reimbursement

Professional development

Flexible time off

Job summary

CORA Physical Therapy in West Virginia is seeking a Patient Services Coordinator to front-d desk, greet patients, answer calls, verify insurance, collect co-pays, and ensure a welcoming clinic experience. You’ll collaborate with clinicians, maintain organized files, and use EMR systems.

A high school diploma and recent customer service experience are required; bilingual Spanish is a plus. The role offers competitive pay and a full benefits package, with opportunities for growth and professional

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Experience in a healthcare office preferred; bilingual Spanish is a plus.

Responsibilities

• Greet patients warmly at the front desk and build rapport in person and by phone.
• Screen and route calls, take messages, and relay information as needed.
• Verify insurance benefits and explain financial responsibilities to patients (co-pays, deductibles, co-insurance).
• Manage referrals and prescriptions and communicate first-visit expectations to new patients.
• Scan insurance and ID cards into patient files; maintain organized recordkeeping.

Skills

Communication

Organization

Time management

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Patient Services Coordinator

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Why Choose CORA

• Outpatient Setting \- Make real connections and see your impact.
• Competitive Pay \- Your skills and dedication are recognized.
• Time Off -Generous paid time off that grows with tenure and paid holidays
• Full Benefits Package - Medical, dental, vision, disability & life insurance.
• 401(k) Program - Invest in your future.
• Tuition Reimbursement - Continue your education without the burden.
• Professional Development – Internal career growth opportunities, leadership training, and mentorship.
• Technology that Works for You - EMR automations and AI-powered tools to save time.

*Benefits vary based on employment type.

What You'll Do

As a Patient Services Coordinator at CORA, you’ll:

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

What You'll Need

• High school diploma or GED
• Recent customer service experience required
• Proficient in Microsoft Word and Excel
• Strong communication, organization, and time management skills
• Reliable, honest, and adaptable in fast-paced team environments
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.