Front Desk Patient Financial Services Representative TOCA Orthopedics

Banner Health; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

EEO/Disabled/Veterans

Job summary

Banner Health is seeking a Front Office Patient Financial Representative in Scottsdale, AZ. The role coordinates patient flow, handles registration, verifies insurance, and collects patient liability while guiding patients on financial options.

It supports scheduling and interdepartmental communication to maximize reimbursement and ensure compliance. Monday–Friday, 7:00am–5:00pm, with coverage as needed at multiple Banner facilities in the Phoenix area.

Qualifications

• Knowledge of patient financial services or insurance processes.
• Ability to multitask with minimal supervision.
• Strong written and verbal communication skills.

Responsibilities

• Registers/checks-in patients; data entry and intake forms.
• Verifies insurance eligibility; assists with pre-certifications and authorizations.
• Calculates and collects patient liability; explains policies.
• Posts payments/charges; reconciles daily cash and deposits.
• Schedules visits; confirms appointments and prepares patients.
• Communicates with patients and care teams to improve flow.

Skills

Customer service

Phone etiquette

Interpersonal communication

Data entry

Insurance terminology

Education

High school diploma/GED

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Primary City/State

Scottsdale, Arizona

Work Shift

Day

Job Category

Revenue Cycle

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

TOCA at Banner Health is at the forefront of the Integrated Service Model. We are committed to continually improving our delivery of orthopedic care to meet the needs of our patients. TOCA’s reputation is built on treating each patient’s specific needs, which is one of reasons why we are the choice of primary care physicians and performance athletes throughout the Valley (Tempe, Scottsdale, Phoenix, and Glendale). We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University.

As a Front Office Patient Financial Representative on our team, we offer a customer-focused and friendly work environment with career growth opportunities. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location

TOCA at Banner Health - 9377 E Bell Rd, Suite 231 Phoenix, AZ Coverage as needed at TOCA at Banner Health - 18700 N 64th Dr, Suite 220 Glendale, AZ

Schedule

Monday - Friday 7:00am - 5:00pm

Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core Functions

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.


• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations


• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.


• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.


• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.


• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.


• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.


• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.


• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.