Front Desk Patient Financial Services Representative Orthopedics

Banner Health; Glendale (AZ); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Banner Health is seeking a Front Desk Patient Financial Services Representative in Glendale, AZ. The role supports patient flow, handles registration, verifies insurance, and explains financial options while guiding patients through billing interactions.

The position emphasizes accuracy in data entry and strong customer service in a fast-paced environment. Responsibilities include scheduling, collecting patient liabilities, posting payments, and coordinating with payors to maximize

Qualifications

• High school diploma or GED required.
• Relevant experience in patient financial services or insurance processes preferred.
• Strong interpersonal, oral, and written communication skills.
• Experience with data entry, cash handling, and office software acceptable.

Responsabilités

• Register/check-in for patients and collect necessary information and signatures.
• Verify insurance benefits and authorizations; assist in referrals and pre-certifications.
• Explain financial policies and arrange alternative payment options for patients.
• Enter payments/charges and reconcile daily finances; balance cash drawer.

Connaissances

Interpersonal skills

Oral and written communication

Data entry

Multitasking

Phone etiquette

Formation

High School Diploma or GED

Outils

MS Office

Excel

Database software

Description du poste

Front Desk Patient Financial Services Representative Orthopedics### Front Desk Patient Financial Services Representative OrthopedicsApply: Banner Med Grp (7701 W Aspera Blvd): Full time: Posted Today: R4460418**Primary City/State:**Glendale, Arizona**Department Name:**New River Trails Orthopedics**Work Shift:**Day**Job Category:**Revenue CycleGreat careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you. Banner is creating the first large multispecialty health center in the Goodyear, AZ, market, offering four specialties: Primary Care, Cardiology, Endocrinology, and Orthopedics and a full Banner Imaging suite to create a one-stop shop experience for our surrounding communities. As a **Front Desk Patient Financial Services Representative** on this team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you. **Location:** Banner Health Center Plus - 7701 W. Aspera Blvd Glendale, AZ 85308 Will provide coverage as needed at Banner Health Center 5601 W Eugie Ave Ste 100 Glendale, AZ 85304 **Schedule:** Monday - Friday 8:00am - 5:00pmAt Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.POSITION SUMMARY This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. CORE FUNCTIONS 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS. 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONSWork experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred